UAC Analyst (Jr

Junior Data Analyst

Koniag Services Inc., a Koniag Government Services company, is seeking a motivated and detail-oriented Junior Data Analyst to support data analysis, performance reporting, and operational insights for our IT Call Center serving government clients in the Nashville, Tennessee area. The ideal candidate is an enthusiastic and analytically minded early-career professional with a foundational understanding of data analysis concepts, a strong proficiency in data tools and reporting platforms, and a genuine passion for turning raw data into meaningful insights.

They bring strong attention to detail, a collaborative work ethic, and an eagerness to grow and develop their analytical skills within a dynamic government services environment. Ability to obtain a government security clearance may be required to support Koniag Services Inc. and our government customers. This position is located in Nashville, Tennessee.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Position Description:

The Junior Data Analyst will support the operational performance monitoring and reporting functions of the IT Call Center program by collecting, organizing, and analyzing call center data, assisting in the development of performance reports and dashboards, and contributing to continuous improvement efforts under the guidance of senior analytical staff and program leadership. Principal responsibilities will include but are not limited to:

• Assist in the collection, organization, cleaning, and validation of call center operational data from multiple sources including ITSM ticketing platforms, telephony systems, and workforce management tools.
• Support the development and maintenance of performance reports, dashboards, and scorecards that provide program leadership and government stakeholders with visibility into key call center metrics including call volumes, ticket trends, handle times, SLA compliance, and customer satisfaction scores.
• Monitor daily and weekly call center performance data, flagging anomalies, data discrepancies, and emerging trends to senior analysts and program leadership for review and action.
• Assist in the preparation of recurring and ad hoc customer-facing deliverables including performance summaries, data reports, and briefing support materials, ensuring accuracy and timeliness of all outputs.
• Support continuous process improvement initiatives by gathering and organizing operational data, documenting current-state processes, and assisting senior analysts in the development of data-supported improvement recommendations.
• Maintain and update existing reporting templates, dashboards, and data visualization products under the direction of senior analytical staff, ensuring all outputs reflect current and accurate program data.
• Coordinate with call center supervisors and team leads to gather operational data inputs, validate data accuracy, and reconcile reporting discrepancies across shifts and operational periods.
• Assist in the development and maintenance of data dictionaries, reporting documentation, and analytical process guides to support data governance and reporting consistency across the program.
• Support workforce management reporting by assisting in the collection and organization of staffing data, schedule adherence reports, and attendance records for analysis and review.
• Participate in team meetings, operational reviews, and analytical working sessions, taking notes, tracking action items, and contributing data-related inputs as directed.
• Respond to ad hoc data requests from program leadership and senior analysts in a timely and accurate manner, delivering well-organized and clearly presented outputs.
• Maintain organized and up-to-date data files, records, and documentation repositories in accordance with program standards and contractual requirements.
• Continuously develop analytical skills and program knowledge by actively participating in training opportunities, seeking feedback from senior staff, and staying current on relevant tools, platforms, and best practices.

Education and Experience:

Required:

• Bachelor's degree in Data Analytics, Business Administration, Information Technology, Statistics, Mathematics, or a related field from an accredited college or university. Relevant experience may be considered in lieu of a degree.
• 1+ years of experience in a data analysis, business intelligence, reporting, or operations support role.
• Demonstrated ability to collect, organize, and present data in a clear, accurate, and meaningful format.
• Basic familiarity with data reporting tools and visualization platforms.

Preferred :

• Prior experience supporting data analysis or reporting functions within a federal government contracting environment.
• Familiarity with IT call center or service desk operations, including exposure to ITSM platforms and SLA-driven…