Web Accessibility Consultan

Title:

Web Accessibility Consultant

Location:

Nashville, TN - Hybrid

Duration: 9 Months

Interview: MS Teams

• The Accessibility Website Specialist (Contractor) supports the Tennessee State Government Department of Human Resources in modernizing and maintaining accessible, user-centered HR websites. This role is responsible for ensuring ADA Level AA compliance across both internal (teamtn.gov/hr) and external (tn.gov/hr) platforms while improving content quality, usability, and engagement.
• The position contributes directly to the State's digital accessibility goals by identifying and remediating barriers, implementing best practices in inclusive design, and supporting the Centers of Excellence service delivery model. This role differs from traditional web content roles by emphasizing accessibility compliance, governance processes, and cross-functional training.
• This is a time-limited contractor position (9 months), part-time (approximately 25 hours per week), focused on content refinement, accessibility compliance, website modernization initiatives, and graphic design support.

• Website Accessibility Compliance Conduct audits and implement updates to ensure internal and external HR websites meet ADA Level AA and WCAG standards, including remediation of accessibility issues.
• Content Refinement and Optimization Review, edit, and restructure web content to improve clarity, usability, and accessibility for diverse audiences, including employees and the public.
• Website Redesign Support Collaborate with stakeholders to modernize website structure, navigation, and design aligned with user-cantered design principles and the Centres of Excellence model.
• Accessibilit Training and Guidance Provide training and resources to HR staff and content contributors on accessibility standards, inclusive design, and compliant content practices.
• Governance and Review Processes Establish and document ongoing accessibility review processes, content standards, and maintenance workflows to ensure sustained compliance.
• User Experience (UX) Enhancement Analyze user behavior and feedback to recommend improvements that increase engagement, usability, and customer satisfaction.
• Graphic Design Support Develop or refine visual elements (graphics, layouts, templates) to ensure accessibility compliance and alignment with branding standards.

• The Department of Human Resources supports Tennessee State Government employees through policy development, talent management, and service delivery via Centers of Excellence.
• The HR websites serve as critical platforms for employees, job seekers, and the public to access HR services, resources, and information.
• This role partners with HR functional teams, communications staff, and IT to deliver accessible, user-friendly digital experiences.

• This position directly impacts the accessibility and usability of HR digital services across the State.
• By ensuring ADA compliance and improving content design, the contractor helps eliminate barriers, enhances equitable access to information, and strengthens public trust.
• This role also contributes to long-term operational improvements by establishing sustainable accessibility and content governance practices.

• A typical workday includes reviewing web pages for accessibility issues, collaborating with HR teams to update content, testing user experience improvements, and developing guidance for content creators.
• The contractor may conduct accessibility scans, participate in redesign discussions, create accessible graphics, and provide training sessions.
• This is a part-time role (25 hours/week) with a flexible schedule, primarily remote, with occasional coordination meetings.

• Bachelor's degree in web design, Digital Media, Communications, Information Technology, or a related field; or equivalent combination of education and professional experience.
• 3+ years of experience in website management, digital accessibility, UX design, or content strategy.

• Demon…