Digital Grid Modernization Lead, Senior Manager

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Senior Manager

Job Description & Summary

The Opportunity

As a Digital Grid Modernization Lead, Senior Manager, you will play a pivotal role in overseeing and confirming the delivery of quality and timely services within our Information Technology Operations practice. You will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and lead service recovery in case of major incidents.

As a Senior Manager, you will leverage your skills and professional network to deliver impactful results. You will motivate and coach teams to solve complex problems, applying sound judgment to recognize when to take action and when to escalate. Your ability to develop and sustain diverse and inclusive teams contributes to the success of our firm.

In this role at PwC, you will focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. You will craft and convey clear, impactful messages that tell a holistic story, apply systems thinking to identify underlying problems, and validate outcomes with clients.

Your commitment to excellence and ability to navigate complexity will drive operational success and innovation within our practice.

Responsibilities

* Leading the modernization of digital grid operations and managing service delivery to enhance client support

* Overseeing the implementation and maintenance of IT infrastructure to validate smooth operations and service quality

* Monitoring network performance and troubleshooting issues to maintain service reliability and availability

* Managing vendor compliance with contractual agreements and service level standards

* Directing service recovery efforts during major incidents to minimize impact on operations

* Applying systems thinking to identify underlying problems and opportunities for improvement

* Crafting and conveying clear, impactful messages that tell a holistic story to stakeholders

* Developing and sustaining high-performing, diverse, and inclusive teams through coaching and motivation

* Validating outcomes with clients and acting on feedback to drive continuous improvement

* Utilizing IT Service Management (ITSM) frameworks to optimize service delivery and operations

* Coordinating service delivery models and managing service request processes to meet client needs

* Engaging in strategic questioning and storytelling to influence decision-making and drive results

What You Must Have

* At least a Bachelor's degree

* At least 6 years of experience

What Sets You Apart

* Demonstrates advanced ITIL compliance to govern grid modernization platform life cycles across IT/OT convergence and distributed energy resource integrations.

* Leverages ITSM frameworks to optimize utility service delivery, streamlining change management across smart grid and advanced metering infrastructure programs.

* Leads strategic questioning with utility stakeholders to uncover grid resilience gaps, drive digital solutions, and align modernization roadmaps with regulatory objectives.

* Applies systems thinking to complex grid ecosystems, identifying interdependencies between legacy and emerging technologies to unlock automation opportunities.

* Directs cross-functional teams through large-scale grid transformation with composure, navigating multi-vendor environments and regulatory constraints.

* Validates modernization outcomes with clients and regulators, translating performance metrics into actionable feedback that accelerates value realization.

* Develops service standards and governance frameworks to elevate utility client relationships, establishing trusted advisory partnerships that drive measurable grid improvements.

Travel Requirements

Up to 60%

Job Posting End Date

The salary range for this position is: $124,000 - $280,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and…