More jobs:
IT Help Desk Operator - Swing Shift (Gov't IT Support
Job in
Nashville, Davidson County, Tennessee, 37247, USA
Listed on 2026-08-13
Listing for:
Method, Inc.
Full Time
position Listed on 2026-08-13
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Spry Methods is seeking a Call Center Operator - Swing Shift to serve as the first point of contact for IT support requests from government end users, handling calls, emails, chat, and tickets with professionalism and empathy.
You will perform initial triage and troubleshooting, document resolutions, and follow SOPs to resolve Tier 1 issues while adhering to SLAs. This role requires a 4x10 swing shift and a Public Trust eligibility.
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