Salesforce Platform Administrator II

• Provide daily Salesforce administrative support, including user provisioning, profile and permission management, and security configuration
• Implement small to medium-sized enhancements such as page layout updates, flows, process automation changes, and minor data model adjustments
• Monitor and maintain data quality, including duplicate prevention, data hygiene, and validation activities
• Support functionality across Public Sector Solutions, Experience Cloud, Service Cloud and Sales Cloud
• Troubleshoot user issues, escalating complex concerns as appropriate
• Collaborate with agency partners to gather business requirements and translate them into actionable Salesforce configuration tasks
• Assist with release management, including sandbox preparation, testing coordination, and deployment support
• Ensure compliance with STS security, governance, documentation, and audit requirements
• Work with vendor teams and internal Salesforce teams to maintain consistency and alignment across orgs
• Update and maintain reports and dashboards based on agency needs
• Stay informed on Salesforce releases and recommend platform improvements where appropriate

• Bachelor's degree from an accredited college or university in Computer Science, Information Systems, Business, or a related field
• Three years of professional-level experience in Salesforce administration is required
• Strong understanding of Salesforce administration, including user management, security, object configuration, flows, and automation
• Familiarity with Public Sector Solutions, Experience Cloud, Service Cloud and Sales Cloud
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Understanding of Agile methodologies and iterative delivery approaches
• Knowledge of data management principles and Salesforce reporting
• Ability to manage multiple tasks and competing priorities in a multi-org environment
• Ability to work independently and collaboratively with agencies, vendors, and internal teams
• Salesforce Certified Administrator and Salesforce Certified Advanced Administrator certifications are required or must be obtained within the timeframe
• Experience in public sector environments or multi-org Salesforce environments is preferred

Demonstrates expertise in Salesforce administration, including user management, security configuration, and process automation. Proficient in data management principles and reporting, with strong analytical and problem-solving abilities in a multi-org environment.

• Salesforce Administration
• User Management
• Process Automation
• Salesforce Certified Administrator
• Data Management Principles

• Salesforce Configuration
• Page Layout Updates
• Flows
• Data Hygiene
• Validation Activities
• Reporting
• Security Configuration
• Object Configuration
• Agile Methodologies
• Release Management

• Analytical Skills
• Problem-Solving Skills
• Verbal Communication
• Written Communication
• Collaboration

• Salesforce Certified Administrator
• Salesforce Certified Advanced Administrator

• Public Sector
• Multi-Org Environment
• Data Quality
• Governance
• Audit Requirements

• Salesforce
• Public Sector Solutions
• Experience Cloud
• Service Cloud
• Sales Cloud