Senior M365 Engineer - Hybrid
Job in
Nashville, Davidson County, Tennessee, 37247, USA
Listed on 2026-08-17
Listing for:
HUMBLE VASCULAR SURGICAL CENTER INC
Full Time
position Listed on 2026-08-17
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
- Supports collaboration tools end to end, such as Exchange 2016, Exchange Online, Azure AD, AzureAD Connect sync, Active Directory, Teams, SharePoint Online, Microsoft Office Applications, and others.
- Performs migrations to Surgery Partners' e-mail platform from any source system.
- Logs all requests within Surgery Partners' ticketing system.
- Follows up with other support staff involved in the resolution to ensure incidents are resolved, requests fulfilled, and customer communication is complete.
- Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.
- Analyzes and resolves incidents and requests regarding use of application software or hardware.
- Documents resolutions and updates appropriate self-help, FAQ, and knowledge bases.
- Works with leadership to improve processes, procedures, and other functions.
- Handles escalations relating to customer services or minor technical issues.
- Provides after-hours and on-call support as needed.
- Supports collaboration tools end to end, such as Exchange 2016, Exchange Online, Azure AD, AzureAD Connect sync, Active Directory, Teams, SharePoint Online, Microsoft Office Applications, and others.
- Performs migrations to Surgery Partners' e-mail platform from any source system.
- Logs all requests within Surgery Partners' ticketing system.
- Follows up with other support staff involved in the resolution to ensure incidents are resolved, requests fulfilled, and customer communication is complete.
- Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.
- Analyzes and resolves incidents and requests regarding use of application software or hardware.
- Documents resolutions and updates appropriate self-help, FAQ, and knowledge bases.
- Works with leadership to improve processes, procedures, and other functions.
- Handles escalations relating to customer services or minor technical issues.
- Provides after-hours and on-call support as needed.
- Associate degree; or equivalent experience and/or training may be considered.
- Bachelor's degree preferred.
- Senior System Administrator - IT M365 Administrator.
- 0-2 years of professional experience.
- Healthcare technology experience preferred.
- N/A
- Strong analytical and problem-solving skills.
- Effective communication and ability to collaborate with diverse teams.
- Strong organizational and time-management skills.
- Eagerness to learn and adapt to new challenges.
- Strong customer service skills.
- Strong initiative and ability to work in a team environment.
- Detail-oriented approach to troubleshooting and process improvement.
- Commitment to upholding safety and quality standards in a healthcare setting.
- Ability to work effectively in a fast-paced, regulated environment.
Physical Requirements
- Talk / Hear
- See
- Sit
- Stand
- Repetitive Use of Hands
- Normal Office Surroundings
- Resourcefulness:
Adapts quickly to changing circumstances; cleverly navigates obstacles and constraints. - Manages Uncertainty:
Comfortable when things are in flux; readily shifts approach or behavior to fit changing circumstances.
- Action Oriented:
Propensity to act or decide and move forward with a logical approach; can decide and act without having the total picture. - Delivering Results:
Strives for high levels of achievement; maintains a clear and steady focus on meeting goals despite obstacles; is resilient when encountering setbacks.
- Identifying with Customers:
Understanding who the external and internal customers are and what they value.
- Essence:
Extracts the core meaning out of complex situations; can separate the important from the noise when problem solving; hunts for the root cause of…
Position Requirements
10+ Years
work experience
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