Senior Systems Engineer

Job Description

Performs regular administration and conducts standard performance trend analyses and manages server capacity. Performs system configurations and backups independently. Implements monthly, quarterly, or hotfix patches to address security vulnerabilities or bugs across the technical stack. Deploys enhancements to improve the performance, reliability, and security of systems and environments. Resolves complex, critical customer system issues and implements and documents technical solutions. Implements disaster recovery solutions.

Performs regular administration and conducts standard performance trend analyses and manages server capacity. Performs system configurations and backups independently. Implements monthly, quarterly, or hotfix patches to address security vulnerabilities or bugs across the technical stack. Deploys enhancements to improve the performance, reliability, and security of systems and environments. Resolves complex, critical customer system issues and implements and documents technical solutions. Implements disaster recovery solutions.

• Monitors and maintains operating systems to ensure effective installation and performance.
• Administers middleware products in environments.
• Supports the deployment, maintenance, and operation of internal applications as needed.
• Performs regular administration and conducts standard performance trend analyses and manages server capacity to ensure service performance meets standards.
• Leverages working knowledge of application monitoring tools to ensure efficiency.

• Installs and configures servers, cloud infrastructure, and all software and environments.
• Performs system configurations and backups independently to ensure optimization of server infrastructure.
• Supports hardware maintenance, auditing, installation, and provisioning as necessary.
• Collaborates with internal technical experts and third-party vendors to resolve integration challenges.

• Administers access privileges in the identity and access management system to ensure accurate access to IT resources.
• Monitors user activity in the identity and access management system and reports on system activity.
• Learns to provision access management systems.

• Monitors the batch process to ensure the updates are applied and triages any issues that arise.
• Implements batch management using different work schedulers to configure jobs and job streams, define dependencies, and report job performance.
• Ensures scheduling and budgets of batch monitoring services comply with Service Level Agreements (SLA).

• Follows existing procedures to provide assurance that compute and storage devices are secure.
• Maintains privileged accounts/secrets integrity of systems and compute and file system security for the compute and storage environment.
• Monitors and evaluates high-level service and infrastructure dashboards and takes action to address identified anomalies.
• Implements monthly, quarterly, or hotfix patches to address security vulnerabilities or bugs across the technical stack.

• Deploys enhancements to improve the performance, reliability, and security of systems and environments.

• Supports the end-to-end incident management lifecycle to ensure systems are stable, secure, and performing accurately.
• Collates incident-based data for team metrics and key performance indicators (KPIs) by assisting with system and network incidents to identify patterns, root causes, and solutions.
• Participates in incident review meetings to provide feedback for operational performance and solution implementation.
• Partners with third party vendors and cross-functional teams (e.g., Development, Cloud Engineering, Product Engineering, other IT teams) to drive collaboration for implementation and/or…