Salesforce Administrator

Senior Salesforce Administrator (IT Customer Solutions)

Direct Hire

The Senior Salesforce Administrator is a key member of the IT Customer Solutions team, responsible for hands-on Salesforce platform administration, configuration delivery, operational support, release coordination, and ongoing platform optimization. This role partners closely with business stakeholders, Application/Solution Architecture, Enterprise Architecture, SI partners, and IT delivery teams to implement scalable and well-governed Salesforce solutions aligned with approved architecture standards, security models, and platform roadmap direction.

Success requires strong Salesforce expertise, sound judgment around governance and change management, and the ability to translate approved business requirements and architecture guidance into practical, scalable configurations.

• 4–7 years of Salesforce administration experience supporting Sales and/or Service use cases.
• Strong verbal and written communication skills.
• Ability to perform hands-on Salesforce administration and configuration to support day-to-day operations and approved enhancements.
• Experience configuring and maintaining roles, profiles, permission sets, sharing rules, public groups, and org-wide defaults.
• Experience designing and maintaining automation using Flow and related declarative tools, with a focus on scalability and maintainability aligned to platform standards.
• Ability to identify technical debt, configuration risks, automation complexity, and platform optimization opportunities.
• Experience supporting Salesforce governance, change management, and release management processes, including sandbox coordination and deployments using approved tools and processes.
• Experience supporting and maintaining integrations, and escalating integration design changes and cross-system impacts to the appropriate architecture, data, and integration stakeholders.
• Ability to partner with Sales Ops, Marketing Ops, Customer Experience, and other stakeholders to gather requirements and design effective Salesforce solutions.
• Ability to translate approved business needs and architecture guidance into scalable, supportable Salesforce configurations.

• Advanced Salesforce certifications (e.g., Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant).
• Working knowledge of Apex and triggers (sufficient for troubleshooting and partnering with developers).
• Experience with Dev Ops or release management tools (e.g., Copado, Gearset, Azure Dev Ops, Jira, Service Now).
• Experience supporting integrations with ERP systems (e.g., SAP) and third-party applications.
• Familiarity with Agile or Scrum delivery models.
• Active participation in the Salesforce community or Trailhead.

• Bachelor’s degree in Business, Information Systems, or a related field, or equivalent experience.
• Advanced Salesforce certifications (preferred).

• Ability to operate within an IT service-oriented model, supporting Salesforce delivery execution while partnering with IT teams as appropriate.
• Ability to collaborate with Application Architecture and SI teams during platform reviews and release readiness activities.