Configuration Support Analyst – Support Services

Eligibility

U.S. citizenship required due to client contracts. Position must be performed on U.S. soil. Ability to obtain the appropriate government security clearance is required.

Must be based in one of the following locations:

• Orlando, FL
• Kansas City, MO
• Nashville, TN

The Configuration Support Analyst configures solution-related service requests and supports application maintenance within the Support Services organization. The role is responsible for requirements gathering, system configuration, workflow validation, execution of change management processes, and consultation on solution build standards across supported applications.

• Provide Level 2 customer support for technical and functional issues via phone and electronic channels.
• Conduct scope assessment, gather requirements, and configure application solutions.
• Execute change management procedures and validate configuration accuracy through workflow testing.
• Troubleshoot software defects for ongoing support activities post‑implementation.
• Deliver consultation on best practices and configuration standards across solutions.
• Collaborate with internal stakeholders and participate in structured service delivery processes.

• Two to four (2–4) years of client‑facing or customer support experience.
• Two (2) years supporting software applications.
• Associate’s degree, bachelor’s degree, or relevant technical training preferred.
• Demonstrated prioritization, analytical thinking, and complex problem‑solving ability.

• Clinical or healthcare information technology experience, including Cerner or Oracle Health.
• Experience with CCL, SQL, or related query languages.

US:
Hiring Range in USD from $19.62 – $38.32 per hour; $40,800 – $79,700 per year. May be eligible for equity.

Benefits include:

• Medical, dental, and vision insurance.
• Short term and long term disability.
• Life insurance and AD&D.
• Supplemental life insurance (Employee/Spouse/Child).
• Health care and dependent care Flexible Spending Accounts.
• Pre‑tax commuter and parking benefits.
• 401(k) Savings and Investment Plan with company match.
• Paid time off and flexible vacation.
• 11 paid holidays.
• Paid sick leave.
• Paid parental leave.
• Adoption assistance.
• Employee Stock Purchase Plan.
• Financial planning and group legal.
• Voluntary benefits including auto, homeowner and pet insurance.

IC1

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.