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AI-Driven Service Desk Program Lead
Job in
Nashville, Davidson County, Tennessee, 37247, USA
Listed on 2026-08-25
Listing for:
Amazon
Full Time
position Listed on 2026-08-25
Job specializations:
-
IT/Tech
IT Project Manager
Job Description & How to Apply Below
Amazon in Nashville, TN is seeking a dynamic leader to build and run the Service Desk Strategy COE, directing Program Managers and IT engineers delivering AI Enablement, Defect Elimination, and continual improvement initiatives.
You will establish governance, career paths, and delivery predictability across multiple concurrent programs, ensure SLA compliance, and align efforts with customer needs while growing a global, technically capable team.
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