Enterprise Application Consultant

Salesforce Platform Administrator II

The Salesforce Platform Administrator II provides advanced system administration and
platform support for agencies and departments across the State of Tennessee. This role
supports small to medium-sized enhancements, user setup and security, and ongoing
administrative needs across 11 statewide Salesforce orgs utilizing Public Sector
Solutions, Experience Cloud, Service Cloud and Sales Cloud.

The Administrator II ensures all configuration and platform activities follow STS
standards, governance processes, and security requirements. The position works
closely with agency stakeholders, vendor partners, and internal Salesforce org owners
to maintain stable, secure, and high-performing solutions that serve Tennesseans
effectively. Experience working in public sector environments and multi-org Salesforce
landscapes is preferred.

• Provide daily Salesforce administrative support, including user provisioning,
• profile and permission management, and security configuration.
• Implement small to medium-sized enhancements such as page layout updates,
• flows, process automation changes, and minor data model adjustments.
• Monitor and maintain data quality, including duplicate prevention, data hygiene,
• and validation activities.
• Support functionality across orgs using Public Sector Solutions, Experience
• Cloud, Service Cloud and Sales Cloud.
• Troubleshoot user issues, escalating complex concerns as appropriate.
• Collaborate with agency partners to gather business requirements and translate
• them into actionable Salesforce configuration tasks.
• Assist with release management, including sandbox preparation, testing
• coordination, and deployment support.
• Ensure compliance with STS security, governance, documentation, and audit
• requirements.
• Work with vendor teams and internal Salesforce teams to maintain consistency
• and alignment across orgs.
• Update and maintain reports and dashboards based on agency needs.
• Stay informed on Salesforce releases and recommend platform improvements
• where appropriate.

• Strong understanding of Salesforce administration, including user management,
• security, object configuration, flows, and automation.
• Familiarity with Public Sector Solutions, Experience Cloud, Service Cloud and
• Sales Cloud.
• Ability to manage multiple tasks and competing priorities in a multi-org
• environment.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Understanding of Agile methodologies and iterative delivery approaches.
• Knowledge of data management principles and Salesforce reporting.
• Ability to work both independently and collaboratively with agencies, vendors,
• and internal teams.

Graduation from an accredited college or university with a bachelor's degree in
Computer Science, Information Systems, Business, or a related field. Three years of
professional-level experience in Salesforce administration is required. Experience in
public sector environments or multi-org Salesforce environments is preferred.
Salesforce Certified Administrator and Salesforce Certified Advanced Administrator
(Administrator II) certifications are required or must be obtained within the timeframe.

Candidate must be local, in Tennessee.

Candidate Must Be Local

Minimum Verification Requirements

Please complete the following verification with Accurate/Info Cubic upon candidate's selection.

TN Combined Counties & Statewide Search

• Address History Locator
• National Criminal Record Search
• Sex Offender Registry
• Criminal County & Statewide Search - 7 year search, based on residential address history
• Criminal Federal Search - 7 year search, based on residential address history
• Global Watch
• AKAs - Search current name and all additional names

Please review the comments section of this requisition for any additional background check requirements.

Fingerprinting

yes

Covendis can facilitate a Q&A session between a designated hiring manager and interested suppliers. Check the box if you would like to be contacted about hosting a Q&A session.

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