IT Business Process Administrator

Nashville, Tennessee Job Description

We are seeking a highly skilled and versatile individual with a blend of technical and functional expertise in Service Now. This role blends deep platform administration, solution architecture, and hands-on development to manage enterprise-grade implementations across ITSM, ITAM, SPM, and emerging AI/automation work streams.

• Develop quality software and web applications
• Analyze and maintain existing software applications
• Design highly scalable, testable code
• Discover and fix programming bugs
• 3rd party integration development (REST, SOAP, mid servers, etc)
• Manage scalable Service Now solutions across ITSM, ITAM, SPM, and emerging AI/automation work streams
• Platform administration including instance health, upgrade planning, patch management, and platform governance
• Design and develop complex customizations: business rules, client scripts, script includes, UI policies, ACLs, Flow Designer, and Integration Hub spokes
• Work independently with customers on implementations and remote services
  
  Troubleshoot basic configuration/script issues
• Attend requirements review and validation sessions as needed
• Participate in SCRUM calls
• Utilize strong written and verbal communication skills
• Stay on time and on task with assigned customer work
• Proven experience in Service Now platform capabilities and product offerings, including but not limited to ITSM, ITAM, SPM, GRC, ITOM, and App Engine
• Hands-on experience implementing at least one Service Now product offering

• 7+ years in enterprise technology, with a minimum of 4 years hands-on Service Now development and administration
• Minimum 2 years supporting legal or professional services environments
• Service Now Certified System Administrator (CSA) required
• Certified Application Developer (CAD) strongly preferred
• Proven experience across multiple Service Now product suites: ITSM, ITAM, SPM, ITOM, GRC, or App Engine
• Experience with Service Now AI/automation capabilities — Virtual Agent, Predictive Intelligence, Now Assist — a plus
• Strong command of JavaScript, REST/SOAP integrations, and Service Now scripting APIs
• Exceptional written and verbal communication skills
• comfortable presenting to senior stakeholders
• Strong problem-solving abilities to address complex IT challenges

The expected salary range for this position is $110,000 - $135,000. Final compensation will be determined based on several factors, including but not limited to, relevant experience, qualifications, skill set, and geographic location.

Pillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer.

If you require an accommodation in order to apply for a position, please contact us at Pill

We set a high bar for client service and regularly ask clients how we can do better. Our responsiveness has placed us among the Top 25 Most Recommended Law Firms Among GCs for five years running in BTI’s benchmark survey of corporate counsel. This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers.

The machine-readable files are formatted to allow researchers, regulators and application developers to more easily access and analyze data.