IT Student Worker

IT Helpdesk Student Worker

The IT Department is looking for student help desk workers who have good communication & customer service skills, and are comfortable using new technology, different computer types, mobile devices, etc.

The IT Helpdesk assists Lipscomb students and employees with login issues, Wi-Fi and network connection problems, computer hardware and software problems, and mobile device issues. We provide tech support to walk-ups and via phone and chat.

This is an entry-level, Student Worker position designed for active and enrolled Lipscomb University students. It is part-time, 20 hours maximum per week during the school year. We offer the convenience of an on-campus job, a work schedule that works around your class schedule, and where you can gain useful IT and customer service work experience.

Education:

Current, enrolled Lipscomb student.

Experience:

Technology or Customer Service experience preferred but is not necessary.

Help Desk Job

Responsibilities and Skills:

• Enter and route tickets in the IT Ticketing System
• Provides technical support to users by using guided resources provided by the IT department.
• Provides answers to clients by identifying problems, and guiding clients through corrective steps.
• Verbal and written communication skills
• Customer service and phone support
• Some technological proficiency
• Quality focus

May be eligible for Federal Work Study.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.