Senior Manager, Corporate IT

Lyric is the trusted leader in healthcare decision intelligence. Built on more than 35 years of proven results, Lyric combines responsible AI with clinical, payment, regulatory, and policy expertise to deliver transparent, auditable insights in milliseconds across real‑time claims workflows. Lyric augments human decision-making so health plans can make faster, more accurate payments while maintaining full control. Today, Lyric supports 200 million lives, with nine of the top 10 U.S. health plans relying on its platform to reduce waste, improve efficiency, and support accurate payments.

The Senior Manager, Corporate IT serves as the senior technical leader for the Corporate IT organization, reporting directly to the Director of IT. This role is responsible for driving the technical execution, operational excellence, and continuous modernization of Corporate IT services across Infrastructure, End User Computing, Identity & Access Management, Enterprise Applications, and Service Management. This is a highly hands‑on leadership role focused on technology rather than day‑to‑day personnel management.

The Senior Manager partners with the Service Desk, Systems, Enterprise Applications, and IAM team to provide technical direction, establish engineering standards, remove technical roadblocks, and ensure reliable delivery of enterprise technology services. The successful candidate is expected to lead complex technical initiatives, architect enterprise solutions, drive automation, improve operational maturity, and serve as the highest technical escalation point within Corporate IT.

This individual will help shape the organization’s technology roadmap while enabling the Director of IT to focus on strategic planning, financial management, governance, mergers and acquisitions, and executive engagement.

Serve as the senior technical authority across Corporate IT. Provide architectural guidance for Microsoft 365, Azure, Entra , Intune, endpoint management, networking, identity, enterprise applications, and cloud services. Review and approve technical designs, infrastructure changes, and operational standards. Mentor technical leads and senior engineers while fostering engineering excellence across the organization. Act as the primary technical advisor to the Director of IT.

Lead the modernization of Microsoft 365 and Azure environments. Oversee endpoint management, device lifecycle, and enterprise mobility solutions. Ensure high availability, resiliency, scalability, and security of Corporate IT infrastructure. Guide disaster recovery, backup, capacity planning, and technology lifecycle initiatives.

Partner with IAM leadership to improve identity governance, lifecycle management, and Zero Trust security. Support implementation of Conditional Access, Privileged Identity Management (PIM), Single Sign-On (SSO), Multi‑Factor Authentication, and identity automation. Ensure technology solutions align with corporate security policies and compliance requirements.

Partner with Enterprise Applications leadership to ensure reliable delivery of business‑critical platforms including Microsoft 365, Workday, Salesforce, Net Suite, Jira Service Management, and other enterprise SaaS solutions. Provide technical leadership for enterprise integrations, APIs, authentication, and platform architecture.

Drive operational maturity across Corporate IT. Establish technical standards, documentation, and governance processes. Lead major incident response, root cause analysis, and post‑incident reviews. Identify opportunities to improve service quality, reliability, and operational efficiency.

Lead enterprise automation initiatives utilizing Power Shell, Power Platform, APIs, Infrastructure as Code, and AI technologies. Reduce manual processes through automation and workflow optimization. Champion the adoption of AI‑enabled IT operations and productivity tools.

Lead cross‑functional technology…