Senior Systems Engineer

Job Description

Performs regular administration and conducts standard performance trend analyses and manages server capacity. Performs system configurations and backups independently. Implements monthly, quarterly, or hotfix patches to address security vulnerabilities or bugs across the technical stack. Deploys enhancements to improve the performance, reliability, and security of systems and environments. Resolves complex, critical customer system issues and implements and documents technical solutions. Implements disaster recovery solutions.

Responsibilities

Key Responsibilities

System Installation &Configuration - Software Administration:

- Monitors and maintains operating systems to ensure effective installation and performance.

- Administersmiddleware products in environments.

- Supports the deployment,maintenance, and operation of internal applications as needed.

- Performsregular administration and conducts standard performance trend analyses and manages server capacity to ensure service performance meets standards.

- Leveragesworking knowledge of application monitoring tools to ensure efficiency.

System Installation &Configuration - Installation and Configuration:

- Installs andconfigures servers, cloud infrastructure, and all software and environments.

- Performs system configurations and backups independently to ensure optimization of serverinfrastructure.

- Supportshardware maintenance, auditing, installation, and provisioning as necessary.

- Collaborates with internal technical experts and third-party vendors to resolve integration challenges.

System Installation &Configuration - Identity & Access Management:

- Administersaccess privileges in the identity and access management system to ensure accurate access to IT resources.

- Monitors useractivity in the identity and access management system and reports on systemactivity.

- Learns toprovision access management systems.

Service Lifecycle Management
- Batch Processing:

- Monitors thebatch process to ensure the updates are applied and triages any issues thatarise.

- Implementsbatch management using different work schedulers to configure jobs and jobstreams, define dependencies, and report job performance.

- Ensuresscheduling and budgets of batch monitoring services comply with Service Level Agreements (SLA).

Service Lifecycle Management
- Security Maintenance:

- Followsexisting procedures to provide assurance that compute and storage devices aresecure.

- Maintainsprivileged accounts/secrets integrity of systems and compute and file systemsecurity for the compute and storage environment.

- Monitors and evaluates high-level service and infrastructure dashboards and takes action to address identified anomalies.

- Implementsmonthly, quarterly, or hotfix patches to address security vulnerabilities orbugs across the technical stack.

Service Lifecycle Management
- System & Security Improvements:

- Deploysenhancements to improve the performance, reliability, and security of system sand environments.

Incident Management &Support - Incident Management:

- Supports theend-to-end incident management lifecycle to ensure systems are stable, secure,and performing accurately.

- Collatesincident-based data for team metrics and key performance indicators (KPIs) by assisting with system and network incidents to identify patterns, root causes,and solutions.

- Participates inincident review meetings to provide feedback for operational performance and solution implementation.

- Partners withthird party vendors and cross-functional teams (e.g., Development, Cloud Engineering, Product Engineering, other IT teams) to drive collaboration for implementation and/or resolution for high-severity incidents, risks, ormigrations.

- Investigatesstandard system issues and triages high-severity incidents by implementing

Corrective and Preventative Action plans (CAPA) as instructed.

Incident Management &Support - Escalation Cases:

- Coordinatesescalated support cases by collaborating with internal technical teams andthird party vendors to drive issue resolution for a wide range of production environment problems (e.g., immense growth, scaling, leveraging the cloud,extremely high performance, high availability requirements).

Incident Management &Support - Technical Support:

- Proactively monitors the production environment by checking system error logs, monitoringticket queues, and consulting with other teams involved in maintaining theenvironments.

- Adheres to team schedule to contribute to ongoing technical support and service objectives.

- Resolvescomplex, critical customer system issues and implements and documents technical solutions.

Incident Management &Support - Backups and Disaster Recovery:

- Leveragesworking knowledge of systems to perform backup, restore, and disaster recoveryprocesses.

- Participates in disaster recovery drills to ensure preparedness and compliance.

- Implementsdisaster recovery solutions to ensure preparedness and regulatory compliance.

Communication &Documentation - Technical Communication:

- Communicatestechnical…