IT Support; Help Desk) Partner

Position: IT Support (Help Desk) Partner
Location:

624 Grassmere Park Drive, Ste. 30, NASHVILLE, TN, 37211

Schedule/Hybrid:
Hybrid schedule (after training). 3 days in office a week.

Job Type: Entry Level

Employment Type:

Full Time Education Level: High School As a IT Support (Help Desk) Partner, you'll provide technical support for our restaurants, troubleshoot IT issues to ensure everything works perfectly, and collaborate with restaurant professionals to make tech a seamless part of their day. You'll also test new hardware, teach users how to use technology, and grow your own skills in a supportive environment.

What's in it for you?

Competitive salary

Vacation and sick pay Hybrid work schedule/location

Yearly bonus potential

Meal benefits

Medical, dental, vision, FSA, and 401K plans

Paid Time off and Holidays (varies)
Low-cost prescription medications

PerkSpot savings and local deals

Employee Assistance Programs Free legal assistance (Rocket Lawyer)
Professional development and growth opportunities

You Primary Duties:

Troubleshoot Point of Sales (POS) technologies (registers, kitchen displays, back office, tablets, multimedia training systems).Analyze and report recurring system issues in restaurants.

Collaborate with POS support engineers to optimize software and hardware solutions.

Test new hardware.

Utilize tools ranging from Office applications to scripting and databases.

Perform other duties as required and assigned.

Regularly interact with restaurant professionals.

Ideal Candidates display:

Strong oral and written communication and interpersonal skills, including technical documentation.

Solid organizational and prioritizing skills.

Able to work in a fast-paced environment and demonstrate a sense of urgency.

Strong customer service skills.

Ability to communicate effectively with technical and non-technical users.

Basic knowledge of Windows Operating System.

Environment:

A successful candidate will be required to stand; walk and stoop, kneel, crouch or crawl. They must occasionally lift and/or move up to 25 pounds and is regularly exposed to ambient lighting and temperate climate conditions.

Work Location/

Schedule:

Schedule is a 5-day work week – 3 shifts daytime Mon-Fri, and 2 shifts Sat/Sun 2pm-11pm.

Hybrid schedule available (3 days in Office).Captain D's is an Equal Opportunity Employer (EOE) dedicated to creating a workplace that embraces diversity.
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