Systems Engineer III

• Own the long-horizon systems domain roadmap alongside the IT Architect
• Lead resolution of the most complex systems operational issues as the Tier 3 escalation point, including root cause analysis and permanent remediation
• Architect, engineer, and optimize the Citrix environment, including Citrix Virtual Apps and Desktops, Citrix ADC (Net Scaler), Store Front/Workspace, and MCS/PVS provisioning
• Manage image lifecycle, session performance, and capacity planning
• Design and drive automation of systems provisioning, patching, and configuration using Power Shell and infrastructure-as-code approaches
• Define systems hardening, backup, and disaster recovery standards, including DR validation testing, supporting HIPAA and HITRUST requirements
• Represent OO IT in strategic vendor discussions for systems platforms and cloud services
• Establish and enforce systems standards across managed practices
• Mentor systems engineers and administrators
• Advise IT leadership on long-term systems technology direction and roadmap
• Partner with Projects on precedent-setting systems deliveries and standards evolution
• Coordinate with the Network Engineer III on integrated systems and network solutions
• Participate in the on-call rotation
• Travel occasionally to practice sites as needed
• Perform additional responsibilities as assigned to support the mission of improving the lives of people living with cancer

• High school diploma or GED
• 10 or more years of progressive systems engineering experience, including MSP or multi-site healthcare scale
• Bachelor's degree in a relevant field preferred; equivalent experience considered
• Healthcare-related experience strongly preferred
• Expert-level certifications strongly preferred, including Citrix CCE-V or CCP-V, VCAP/VCDX, AZ-305, or Okta Certified Consultant
• Enterprise systems architecture skills across compute, virtualization, backup, cloud, and identity
• Architect-level Citrix expertise: CVAD/DaaS design and administration, Citrix ADC (Net Scaler) including Gateway and load balancing, profile management (FSLogix/Citrix Profile Management), MCS/PVS image management, and advanced session performance troubleshooting
• Expert-level Windows Server, Active Directory, and Group Policy engineering
• Advanced scripting and automation skills;
  Power Shell required
• Working knowledge of HIPAA and HITRUST requirements as they apply to systems infrastructure
• Deep expertise across multiple systems specialties with a principal specialty
• Executive-facing communication skills
• Strong influence without authority across leadership and peer teams
• Working understanding of networking sufficient to guide integrated enterprise architecture
• Attendance is an essential job function
• Experience with VMware/vSphere, Microsoft Azure, Okta, Veeam, Microsoft 365, Service Now, and Citrix Analytics/Director is a plus

Demonstrates expert-level Citrix architecture and engineering capabilities, including Citrix Virtual Apps and Desktops, Citrix ADC, and advanced session performance troubleshooting. Proficient in systems automation, scripting with Power Shell, and compliance with HIPAA and HITRUST standards.

• Citrix Architecture Expertise
• Power Shell Scripting
• HIPAA Compliance Knowledge
• Expert-Level Windows Server Engineering
• Systems Engineering Experience

• Citrix Virtual Apps and Desktops
• Citrix ADC (Net Scaler)
• MCS/PVS Image Management
• Advanced Session Performance Troubleshooting
• Windows Server Engineering
• Active Directory Engineering
• Group Policy Engineering
• Systems Automation
• Enterprise Systems Architecture
• Networking Understanding

• Executive-Facing Communication
• Influence Without Authority
• Mentoring Skills

• Citrix CCE-V
• Citrix CCP-V
• VCAP/VCDX
• AZ-305
• Okta Certified Consultant

• Healthcare Experience
• Disaster Recovery Standards
• Systems Hardening
• Image Lifecycle Management
• Capacity Planning

• VMware/vSphere
• Microsoft Azure
• Okta
• Veeam
• Microsoft 365
• Service Now
• Citrix Analytics/Director