Tier 1 Helpdesk
Job in
Nashville, Davidson County, Tennessee, 37247, USA
Listed on 2026-09-13
Listing for:
Prospect Infosys Inc
Full Time
position Listed on 2026-09-13
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Desktop Support
Job Description & How to Apply Below
Rate: $17/hr. on 1099
Role will be Onsite for Wednesday, Thursday, Friday and Saturday
12 Hours Per day-----12 Hours
* 4 Days a week
Responsibilities:
- Provide Tier 1 technical support by phone, email, and service portal.
- Troubleshoot common hardware, software, Windows, Microsoft 365, Outlook, account, access, connectivity, printer, and application issues.
- Listen to the customer, ask good questions, and work through problems logically.
- Research unfamiliar issues using knowledge articles, documentation, vendor resources, and other approved sources.
- Document customer interactions, troubleshooting, and resolutions accurately in the service management system.
- Take ownership of assigned incidents and service requests through resolution or appropriate escalation.
- Provide another support team with the information they need when an issue needs to be escalated.
- Learn and follow Help Desk procedures, security requirements, and established processes.
- Take part in training, knowledge sharing, and efforts to improve how the Help Desk works.
- Support your teammates and contribute to a positive team environment.
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