Customer Engineering Architect

Job Description

As a Customer Engineering Architect, you will be at the forefront of designing and implementing next-generation accelerated computing and AI solutions on Oracle Cloud Infrastructure (OCI). You will engage directly with customers ranging from emerging AI startups to Fortune 500 enterprises, helping them architect and deploy complex HPC and GPU clusters, AI platforms, and intelligent agentic solutions across proof-of-concept and production environments.

As a Customer Engineering Architect, you will be at the forefront of designing and implementing next-generation accelerated computing and AI solutions on Oracle Cloud Infrastructure (OCI). You will engage directly with customers ranging from emerging AI startups to Fortune 500 enterprises, helping them architect and deploy complex HPC and GPU clusters, AI platforms, and intelligent agentic solutions across proof-of-concept and production environments.

This highly visible and influential role combines deep technical expertise with a consultative approach to pre-sales technical consulting, solution engineering, and AI transformation strategy. You will play a critical role in supporting OCI strategic customers by optimizing infrastructure for performance, reliability, scalability, and cost-effectiveness.

You will also help mature customer relationships by establishing strong partnerships with strategic customers and peers across OCI. In addition, you will develop and implement new processes that may have OCI-wide impact, contributing to Oracle's strategic vision for cloud and AI adoption.

• Work directly with strategic customers and partners across industry verticals to onboard, integrate, and optimize solutions on Oracle Cloud Infrastructure.
• Architect and deploy large-scale GPU, HPC, and AI infrastructure on OCI using tools such as Terraform, Ansible, Slurm, Kubernetes, and other automation frameworks.
• Build automated solutions for cluster provisioning, software deployment, infrastructure as code, performance monitoring, and capacity planning.
• Collaborate with Oracle’s largest enterprise customers to define, tailor, and validate solutions that meet high-performance computing, AI, and accelerated computing requirements.
• Support LLM-based applications, agentic AI systems, and robotic AI platforms from architecture and design through deployment and production readiness.
• Act as a trusted technical advisor to customers, partners, Oracle sales teams, support teams, and engineering organizations.
• Own and promote architecture best practices across customer environments and internal Oracle teams.
• Identify, document, and communicate technical risks, design gaps, dependencies, and potential customer-impacting issues.
• Author SME-level technical collateral, reference architectures, deployment guides, and implementation patterns to enable repeatable customer solutions.
• Partner with OCI engineering teams to influence product direction, validate new features, and integrate new OCI services into customer-ready solutions.
• Troubleshoot infrastructure performance, scalability, reliability, and availability issues; implement mitigations to reduce risk and minimize downtime.
• Participate in service-impacting incidents, drive rapid remediation, own root cause analysis, and ensure corrective actions are completed.
• Serve as a technical escalation path for support teams requiring direct customer engagement.
• Define and improve processes, procedures, and change-management practices to reduce operational risk for strategic customers.
• Act as the strategic customer technical advocate when working with engineering teams to improve OCI reliability, usability, and operational readiness.
• Stay current on emerging cloud, AI, GPU, HPC, and…