Advanced systems analyst- Microsoft 365; Nashville, TN

Overview

Now Brewing – Systems Analysts (Advanced)! Starbucks is seeking a Systems Analyst to deliver and sustain technology and process solutions that enable strategic initiatives and operational improvements. You will partner across IT and the business to define requirements, design user-centric solutions, configure and test systems, and support critical production environments—driving alignment and continuous improvement.

• Lead solution design and delivery — define scope and solution options, direct requirements and user stories, partner with project teams on estimates/timelines, and apply Agile/Scrum and Lean techniques to improve processes and outcomes.
• Configure and validate solutions — perform (or direct) application configuration (attributes, workflows, UI changes), support data conversion (extract, load, validation), and build/execute test plans while validating results (including complex queries and operational reporting as needed).
• Own production support and stability — provide (or direct) 24x7 support for critical systems, lead root-cause analysis and trend insights, coordinate cross-team/vendor resolution, and maintain documentation and training for users and support partners.

• 7+ years of experience supporting enterprise collaboration, productivity, SaaS, or digital workplace technologies in a large global environment.
• Experience administering collaboration platforms such as SharePoint, Teams, Smartsheet, Slack, Miro, Zoom, Jira, Confluence, or Google Workspace.
• Strong understanding of collaboration platform governance, administration, access controls, lifecycle management, and operational best practices.
• Experience gathering requirements, analyzing business processes, and translating partner needs into scalable technical solutions.
• Experience providing Tier III support, troubleshooting complex issues, driving root cause analysis, and coordinating escalations with third-party vendors.
• Experience managing enterprise SaaS licensing, utilization, vendor relationships, and software asset governance.
• Strong communication, stakeholder management, relationship-building, prioritization, and cross-functional collaboration skills.

• 10+ years of relevant experience, including leading complex initiatives and multiple tracks of work.
• Experience driving process re-engineering/Lean improvements and user-centric design practices.
• Experience leading data conversion and advanced query/reporting for operational insights.
• Demonstrated success coaching/mentoring analysts and influencing alignment across diverse stakeholder groups.

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, and life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire, sick time, paid holidays, and two personal days per year. Starbucks offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program, equity programs, and financial well-being tools.

The company also provides education benefits, including up-front tuition coverage for a first-time bachelor’s degree through ASU’s online program via the Starbucks College Achievement Plan, student loan resources, and other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks complies with applicable laws regarding leave benefits, and the list of benefits is subject to change based on collective bargaining in certain locations.

For more information, visit

The actual base pay offered will be based on factors including job-related…