Cityworks Analyst

Description The client is looking for an Application Support Analyst to help support their document management system. This role will be supporting any incoming ticket around their platform. This individual will perform application testing and troubleshooting for all related systems and applications, report or form creation/modification. They use an older, ticketing system and the team will also be needed to perform updating and patching to the platform.

Currently the team operates at 25-30% first call resolutions. Once ticket is being worked on, the tech will provide change request for cods dept and will need the ability to clearly communicate with the end user. This individual needs to come in having had some low level SQL knowledge (basic queries, proper ways of doing joins, etc), customer facing tech support experience, and experience with Application Troubleshooting
- User administration and report generation.

Skillssql query, crystal reports

Top Skills Details Two (2) or more years of application support
• Experience writing SQL queries/scripts
• Experience with complex Crystal Report writing
• Experience supporting users with issues resolution, data analysis, reporting and data extracts
• Experience in report or form development and maintenance
• Experience with end-user testing including preparing and updating testing environment
• Experience with Microsoft Office Suite Additional

Skills & Qualifications Two (2) or more years of application support
• Experience writing SQL queries/scripts
• Experience with complex Crystal Report writing
• Experience supporting users with issues resolution, data analysis, reporting and data extracts
• Experience in report or form development and maintenance
• Experience with end-user testing including preparing and updating testing environment
• Experience with Microsoft Office Suite Experience Level Intermediate Level Job Type & Location This is a Contract position based out of Nashville, TN.Pay and Benefits The pay range for this position is $30.00 - $35.00/hr individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job
    classification and length of employment. Benefits are subject to change and may be
    subject to specific elections, plan, or program terms. If eligible, the benefits
    available for this temporary role may include the following:

• Medical, dental & vision
    
• Critical Illness, Accident, and Hospital
    
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
    
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
    
• Short and long-term disability
    
• Health Spending Account (HSA)
    
• Transportation benefits
    
• Employee Assistance Program
    
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a hybrid position in Nashville,TN.Final date to receive applications

This position is anticipated to close on Sep 26, 2026.About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards…