IT Support; Help Desk) Partner
Listed on 2026-10-01
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IT/Tech
Technical Support, IT Support, HelpDesk/Support
Location:
624 Grassmere Park Drive, NASHVILLE, TN, 37211
Location:
Nashville, TN
Schedule/Hybrid:
Hybrid schedule (after training). 3 days in office a week.
Job Type: Entry Level
Employment Type:
Full Time
Education Level: High School
As a IT Support (Help Desk) Partner, you'll provide technical support for our restaurants, troubleshoot IT issues to ensure everything works perfectly, and collaborate with restaurant professionals to make tech a seamless part of their day. You'll also test new hardware, teach users how to use technology, and grow your own skills in a supportive environment.
What's in it for you?- Competitive salary
- Vacation and sick pay
- Hybrid work schedule/location
- Yearly bonus potential
- Meal benefits
- Medical, dental, vision, FSA, and 401K plans
- Paid Time off and Holidays (varies)
- Low-cost prescription medications
- Perk Spot savings and local deals
- Employee Assistance Programs
- Free legal assistance (Rocket Lawyer)
- Professional development and growth opportunities
- Troubleshoot Point of Sales (POS) technologies (registers, kitchen displays, back office, tablets, multimedia training systems).
- Analyze and report recurring system issues in restaurants.
- Collaborate with POS support engineers to optimize software and hardware solutions.
- Test new hardware.
- Utilize tools ranging from Office applications to scripting and databases.
- Perform other duties as required and assigned.
- Regularly interact with restaurant professionals.
- Strong oral and written communication and interpersonal skills, including technical documentation.
- Solid organizational and prioritizing skills.
- Able to work in a fast-paced environment and demonstrate a sense of urgency.
- Strong customer service skills.
- Ability to communicate effectively with technical and non-technical users.
- Basic knowledge of Windows Operating System.
A successful candidate will be required to stand; walk and stoop, kneel, crouch or crawl. They must occasionally lift and/or move up to 25 pounds and is regularly exposed to ambient lighting and temperate climate conditions.
Work Location/Schedule:
Schedule is a 5-day work week – 3 shifts daytime Mon-Fri, and 2 shifts Sat/Sun 2pm-11pm. Hybrid schedule available (3 days in Office).
Captain D's is an Equal Opportunity Employer (EOE) dedicated to creating a workplace that embraces diversity.
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