IT & Identity Manager

At Benepass we're making benefits easy. We believe people are the most important asset to any company. Traditional one-size-fits-all benefits packages no longer cut it in today's hybrid and remote-first environment. With Benepass, companies can tailor their benefits to the unique needs of their workforce.

Through our easy-to-use and highly customizable fintech platform, People teams can implement, administer, and track the benefits that meet employees where they are. Employers design their benefits and perks plan by setting a contribution amount and eligible spend categories. Every employee has their own individual definition of wellness and needs different things to help them be their most productive, fulfilled self.

Helping companies reimagine how companies take care of their people.

We are backed by leading investors, including Centana Growth Partners, Portage Ventures, Threshold Ventures, Gradient Ventures, Workday Ventures, and Clocktower Technology Ventures. To date, the company has raised approximately $75 million in equity capital.

• Founder Story - Jaclyn Chen

• Benepass Raises $40M Series B

• Benepass | Candidate Resource Page

• Benepass Listed on Inc. Magazine's Best Workplaces of 2023

As the IT & Identity Manager at Benepass, you’ll own the IT function and the systems that support our employees, operating as a highly autonomous, hands-on leader within the organization. While this role does not currently have direct reports, you’ll have significant ownership and responsibility, setting the IT roadmap, running reliable IT services, and remaining hands-on with identity, endpoint management, SaaS administration, and automation.

You’ll be accountable for service quality, project delivery, and the effective use of IT resources.

Reporting to the Head of Infosec & GRC, you’ll partner closely with Engineering, People Operations, Security, and Finance to turn business needs into clear priorities. This is a hands-on, high-ownership role where you’ll make decisions, communicate tradeoffs, and build scalable processes that others can operate. You’ll balance strategic ownership with day-to-day execution, including providing support coverage when needed while making capacity constraints and project impacts visible.

This remote role is based in the United States or Canada. You will be expected to attend company-wide on-site events three to four times per year, as well as occasional on-site office travel as necessary.

• IT Direction & Delivery
  :
  Own the IT roadmap, priorities, and operating processes. Set measurable goals, coordinate dependencies, and communicate progress, risks, and resource needs to stakeholders.

• Identity & Access
  :
  Own Okta, identity governance, HRIS identity integration, and automated provisioning and deprovisioning. Maintain reliable identity data, role-based access, SSO integrations, and access review processes in partnership with Security and People Operations.

• SaaS & Endpoint Operations
  :
  Own the reliability, configuration, and lifecycle of our SaaS portfolio and managed devices, including Google Workspace and Jamf. Maintain asset records, device compliance, application ownership, and appropriate data handling.

• Employee Lifecycle
  :
  Own onboarding, role changes, and offboarding with People Operations. Define clear responsibilities, approvals, and fulfillment procedures so the associate can execute routine tasks consistently and elevate exceptions.

• Service Delivery & Escalations
  :
  Set support priorities, response and resolution targets, and escalation paths. Track backlog, service performance, and recurring issues. Resolve complex incidents and eliminate underlying causes while balancing…