Sr Specialist, Consumer Affairs

Fortitude Reinsurance Company Ltd. (Fortitude Re) is one of the world’s leading providers of legacy reinsurance solutions. They work with the world’s leading insurance companies to help them execute comprehensive, transformational solutions for legacy Life & Annuity and P&C lines. Fortitude Re manages a general account of approximately $111 billion across life, annuity, and property & casualty insurance products. The company takes a long‑term view on growth and is proud to be backed by a consortium of sophisticated institutional investors led by The Carlyle Group and T&D Insurance Group.

The Senior Specialist, Consumer Affairs will be working in the dynamic Client Experience team supporting formal complaint review, investigation and response to both regulators and customers on behalf of institutional clients for Fortitude Life and Annuity Solutions (FLAS). This role reports into the Director, Consumer Affairs.

• Research complaints from consumers and regulatory bodies for fair resolution.
• Facilitate with business areas to resolve and respond to both regulatory and non‑regulatory complaints.
• Draft accurate and thorough complaint response letters for medium to complex complaints.
• Quality and content review of data entered into the Complaints Management System.
• Adhere to complaint file retention processes.
• Participate in departmental projects.
• Actively anticipate problem‑solving opportunities.
• Collaborate on process design.
• Drive exceptional execution and identify improvements.

• Undergraduate degree or equivalent experience.
• Minimum 3 years of life insurance operations and compliance experience required.
• Experience with a compliance and/or insurance operations related function in a corporate environment preferred, but not required.
• Customer‑focused mindset.
• Excellent communication skills, both verbal and written.
• Ability to research and resolve escalated customer issues.
• Ability to collaborate with multiple stakeholders to identify root cause of issues.
• Background in handling challenging circumstances.
• Can maintain a high level of customer service within a fast‑paced, deadline‑driven environment using strong time‑management skills.
• Comfortable with ambiguity and self‑directed.
• Attention to detail, accuracy and quality.
• Knowledge of Life & Annuity products/systems required.

The base salary range for this role is $50,000 USD – $60,000 USD. Pay ranges may differ based on the cost of labor in the location. In addition to base salary, all employees are eligible for an annual bonus based on company and individual performance, as well as a generous benefits package.

At Fortitude Re, our strength has always come from our people. We foster a culture of inclusion and belonging where everyone—regardless of background, race, religion, sexual orientation or gender identity—feels valued and respected.

We are committed to being an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, diversity of thought or any other characteristic protected by applicable law.

By submitting your application, you agree that Fortitude Re may collect your personal data for recruiting purposes.