Supply Chain Manager - Shipping, SWA S&OP

Job Description

The Demand Planning Senior Supply Chain Manager ultimately solves the questions of (1) how do we make our shipping services best in class, (2) how do we offer our shipping services to more customers, and (3) how do we optimize network to remove constraints and increase speed. The manager works across the organization with Operations, Product, and Tech teams to define needs, goals, and execution plans to create a world class transportation network.

They maintain and report up‑to‑date and accurate statistics, management reports, and analysis. They also facilitate the flow of information between stakeholders and resolve issues that impact customer experience and business continuity. The manager acts as a single‑threaded leader for end‑to‑end processes, analyzing data, noticing trends, and driving customer experience without compromising on time.

This position requires strong SQL proficiency and AI‑leveraging capabilities to extract actionable insights from multi‑dimensional supply chain data. The manager must be comfortable working with enterprise‑scale databases to analyze volume forecasts, capacity planning metrics, and operational performance across the network. The role demands partnership with Operations, Product, Tech, Finance, and Business Development to drive quick execution on critical initiatives and accelerate decision‑making in a dynamic operational environment.

In this position, you will at minimum (a) own 1–13 week demand planning for the AMZL network, (b) identify technical integration opportunities and track product initiatives, (c) build scalable mechanisms to strengthen commercial partnerships, and (d) establish continuous improvement frameworks through weekly operational bridging. This position requires program‑managing multiple work streams and working with partner teams across various supply chain functions.

• Work with partner teams across various supply‑chain functions such as transportation, engineering, launch, finance, and operational planning.
• Leverage historical data to create forward‑looking planning models in partnership with business teams.
• Utilize problem‑solving skills to work through difficult challenges.
• Provide forecast and work with downstream & upstream stakeholders, such as Amazon Logistics (AMZL) and North America Sort Center (NASC), to plan for capacity.
• Collaborate with AMZL and NASC to drive capacity decisions such as hiring, vehicle procurement, and onboarding Delivery Service Partners.
• Improve demand forecast and route planning accuracy.
• Drive commingling opportunities to improve shipments per route and overall cost per unit.
• Integrate reverse‑logistics demand with existing Amazon Shipping Operations demand.
• Present data‑driven proposals and plans to senior leadership.
• Travel 5% each quarter required for quarterly off‑sites.

The Demand Planning & Forecasting Supply Chain Manager operates in an ambiguous environment, building something brand‑new while balancing big thinking and tactical execution. This requires direct analysis and partnership with stakeholders across Amazon.

Our team leverages Amazon's broad logistics networks to create new shipping services and open doors for unique customer segments. We are a team of problem solvers who respect diverse thoughts and believe that happy team members are productive.

• 3+ years of program or project management experience.
• 3+ years of working cross‑functionally with tech and non‑tech teams.
• 3+ years of defining and implementing process‑improvement initiatives using data and metrics.
• 2+ years of supply‑chain experience.
• Bachelor's degree.
• Advanced knowledge of Excel (Pivot Tables, VLOOKUPs) and SQL.
• Experience defining program requirements and using data and metrics to determine improvements.

• 3+ years of driving end‑to‑end delivery and communicating results to senior leadership.
• 3+ years of driving process improvements.
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
• Experience building processes, project management, and schedules.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.

Compensation includes a base salary ranging from $85,800 to $141,500 USD annually depending on location, plus sign‑on payments and restricted stock units. Benefits include health insurance, 401(k) matching, paid time off, and parental leave. Learn more at (Use the "Apply for this Job" box below)..