Program Manager , Last Mile Launch (Fulfillment & Operations

Job :  |  Services LLC

Final date to receive applications:
Jul 22, 2026

In this Program Manager role, you will drive end‑to‑end operational readiness for Last Mile new launch sites. The Launch Manager will orchestrate cross‑functional launch activities and stakeholder alignment, owning the implementation of launch playbooks while ensuring operational excellence through comprehensive testing and site validation protocols. You’ll serve as the dedicated launch liaison for site leadership teams, developing and executing customized readiness plans to guarantee successful Day 1 operations.

Your influence will extend across systems, staffing, training, and operations teams as you track and complete critical pre‑launch milestones according to established timelines and quality standards.

An effective Last Mile Launch Manager is committed to driving operational excellence by focusing on five strategic areas:

• Launch Readiness
• Stakeholder Management
• Operational Validation
• Process Implementation
• Site Excellence

By concentrating on these areas, the Launch Manager will contribute to the successful scaling of our Last Mile network through:

• Executing comprehensive launch playbooks and readiness plans, coordinating with multiple stakeholder teams across Operations, Technology, HR, and Training departments to ensure Day 1 success.
• Leading site readiness assessments and validation protocols, identifying operational gaps and implementing solutions through cross‑functional collaboration and data‑driven decision making.
• Developing and standardizing launch processes, documentation, and quality control measures while establishing best practices for successful site operations across the network.
• Managing multiple concurrent site launches, effectively tracking progress against critical milestones and communicating operational readiness to leadership through clear, actionable metrics.
• Partnering with operations teams to optimize launch procedures and training protocols while ensuring comprehensive testing and validation of all operational systems prior to launch.

As a Last Mile Launch Manager, your day revolves around ensuring operational readiness across multiple new site launches. Throughout the day, you’ll lead meetings with various stakeholders, coordinate training teams for staff readiness updates, and work with Technology teams for systems testing milestones. You’ll conduct readiness walks, ensure launch documentation is complete, and develop standardized processes to improve future launches. When on‑site for launches, you’ll perform hands‑on operational validation, support site leadership teams through Day 1 operations, and ensure all launch protocols are properly executed.

Your role is to keep all operational elements synchronized, driving successful site launches efficiently.

• 2+ years of program or project management experience.
• 2+ years of defining and implementing process improvement initiatives using data and metrics.
• Advanced knowledge of Excel (Pivot Tables, VLookUps) and SQL.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross‑functionally with tech and non‑tech teams.
• Bachelor’s degree.

• 3+ years of driving end‑to‑end delivery and communicating results to senior leadership.
• 3+ years of driving process improvements.
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
• Experience building processes, project management, and schedules.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Learn more about our benefits at (Use the "Apply for this Job" box below)..

• USA, AZ, Tempe - 74,200. USD annually
• USA, CO, Denver - 74,200. USD annually
• USA, GA, Atlanta - 74,200. USD annually
• USA, IL, Chicago - 74,200. USD annually
• USA, MA, Boston - 74,200. USD annually
• USA, MN, Minneapolis - 74,200. USD annually
• USA, TN, Nashville - 66,800. USD annually
• USA, TX, Irving - 74,200. USD annually
• USA, VA, Arlington - 74,200. USD annually
• USA, WA, Bellevue - 82,700. USD annually