Director, Parts Supply & Market Sourcing

Director of Parts Supply & Market Sourcing

The Director of Parts Supply & Market Sourcing builds and executes Asurion's strategy to source, create, and secure a compliant, quality-controlled supply of repair parts in support of the SCaaS initiative and core insurance repair programs. This is a Director-level individual contributor role — setting functional direction, making autonomous sourcing decisions, and influencing senior leaders and external partners without day-to-day management oversight.

The role works closely with Asurion's repair operations, including parts procurement teams in the Philippines, to keep supply strategy connected to operational reality on the ground. Success depends on deep, trust-based relationships with OEM factories, refurbishment operators, and secondary market players across Asia — with particular emphasis on the Asian market, where navigating supplier networks, identifying opportunities, and moving decisively requires established in-country credibility that takes years to build.

The role also requires sound judgment on compliance and OEM risk, in close partnership with Legal, Compliance, and OEM relationship owners.

• Develop and own Asurion's parts supply creation strategy — integrating market conditions, demand signals, compliance constraints, and operational economics into a cohesive sourcing approach that spans OEM-adjacent factories, refurbishment operators, recycling players, and secondary market channels.
• Cultivate and sustain direct relationships with key supply partners across Asia and domestic markets; access to preferred pricing, priority allocation, and non-public supply is earned through trust and incumbency built over time — not sourced through intermediaries or market platforms.
• Identify, qualify, and onboard new supply sources — including non-traditional suppliers in the refurb, remanufacturing, and harvested-device ecosystems — applying in-depth judgment on quality, compliance, and scalability that goes beyond what standard supplier vetting processes capture.
• Maintain a deep, current understanding of the Asian market — including Shenzhen, Guangzhou, and Hong Kong supply ecosystems — and actively identify and pursue sourcing opportunities that Asurion would not surface through conventional market research or third-party brokers.
• Lead regular in-market engagement, including direct travel to China and broader Asian manufacturing and refurbishment hubs, to assess supplier capabilities on-site, negotiate preferred supply terms, and act on time-sensitive market opportunities that require a trusted, credible counterpart.
• Develop sourcing policies, preferred supplier frameworks, and supply continuity strategies that govern how Asurion accesses the parts market — building a repeatable, scalable operating model from what is currently a relationship- and judgment-driven function.

• Partner with Legal, Compliance, and OEM relationship owners — including Apple and Google teams — to define the compliance envelope for parts sourcing: what can be sourced, from whom, and under what conditions; this requires ongoing, judgment-driven dialogue with legal and OEM counterparts, not a one-time policy review.
• Proactively identify and resolve complex regulatory, contractual, and reputational risks in cross-border sourcing — particularly for OEM-adjacent and recycled parts categories — before they create operational or relationship exposure for Asurion.
• Monitor geopolitical shifts, OEM policy changes, and trade compliance developments affecting component supply across Asian markets, and develop contingency supply strategies that keep Asurion ahead of disruption rather than reacting to it.
• Establish and maintain a continuous compliance review cadence across all parts supply relationships, with clear escalation paths for issues that require legal or executive judgment.

• Own the supply creation workstream for SCaaS — developing sourcing strategies for high-priority SKUs, identifying and securing supply relationships, and ensuring the parts pipeline can support SCaaS demand as it scales from pilot to full…