Logistics - Supply Chain Business Analyst-Hybrid

Logistics - Supply Chain Business Analyst-Hybrid Job Description

Posted Tuesday, August 18, 2026 at 8:00 AM

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing.

By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.

Clear Captions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.

For more information about our services please visit

The kind of people we look for:

• Versatile people who thrive on variety and challenge
• Excited about working in a fast-paced environment.
• Innate problem solvers who want to grow in a flexible, collaborative culture.
• Takes initiative, pushes boundaries, motivated to innovate.
• Individuals with a growth mindset who want to use their learning and relationship-building skills.
• Align with our company core values:
  Integrity, Accountability, Collaboration, Service and Quality.

Summary:

The Supply Chain Business Analyst support s the Supply Chain & Logistics team by delivering meaningful data, reporting, and analysis that improves operational performance and drives informed business decisions. This role is responsible for developing and monitoring key performance indicators (KPIs) across logistics , inventory, repairs and returns (RMA), supplier performance, product quality, and supply chain costs. By identifying trends, analyzing operational data, and recommending process improvements, the analyst helps optimize efficiency, reduce costs, and enhance customer experience.

The Supply Chain Business Analyst develops and maintains dashboards, scorecards, and executive reporting that provide visibility into the performance of Clear Captions ' supply chain, including captioning phones and other products. This role establishes standardized data collection, reporting methodologies, and KPI definitions to ensure data accuracy, consistency, and meaningful performance measurement across the organization. Working closely with internal stakeholders across supply chain and Operations, Customer Experience, Finance, and other functional teams , the analyst transforms complex data into actionable insights, evaluates the effectiveness of continuous improvement initiatives, and supports strategic decision-making that improves operational efficiency, reduces costs, and ensures products and services are delivered reliably and cost-effectively.

What This Role Does :

• Creates executive-level reports and visualizations using Power BI, Tableau, Excel, or SQL to support supply chain decision-making.
• Develops and maintains data governance standards, KPI definitions, and reporting documentation to ensure consistency, accuracy, and reliability of supply chain data across systems and stakeholders.
• Monitors end-to-end RMA performance including return rates, device failure rates, turnaround times, repair cycle times, and disposition outcomes.
• Develops metrics to track repair costs, replacement rates, and return reasons across products and suppliers.
• Supports Net Suite projects and enhancements by gathering business requirements, documenting workflows, coordinating user acceptance testing (UAT), and helping drive process improvements that increase operational efficiency and data accuracy.
• Analyzes freight spend, carrier performance, and shipping trends to identify cost-saving opportunities and process improvements.
• Monitors service level metrics including on-time delivery, device returns, SLA compliance, and order fulfillment accuracy.
• Performs variance analysis against budget, forecast, and historical performance to identify operational risks and cost drivers.
• Develops, maintains , and automates dashboards and KPI reporting for transportation, warehousing, and overall logistics costs.
• Analyzes failure trends and root causes from returned products to support corrective and preventive actions.
• Supports new product launches to ensure that supplier quality meets the required standard.
• Facilitates root cause analysis and assists with the corrective action of supplier quality issues.
• Reports on KPIs to adhere to process and prevent occurrence of any non-conformity relating to product, process, or system.
• Develops and maintains strong…