Senior Manager, Program Performance & Strategy

Senior Manager, Supply Chain Partner Management – Smyrna, TN

The Senior Manager of Partner Management will oversee specific client accounts and manage delivery to customers and partners across multiple lines of business, including advanced exchange replacements, same‑unit repairs, and same‑day deliveries.

• Serve as the Supply Chain point of contact to intake and evaluate new opportunities from client services and existing clients.
• Provide strategic direction to Supply Chain functions to make the right decisions for the customer and partner.
• Partner with Supply Chain Strategy and subject matter experts to inform new ideas by identifying areas to differentiate and capture value.
• Influence key stakeholders with data and facts to facilitate the best strategic and financial resolutions for Supply Chain and Asurion.
• Identify and prioritize program opportunities to deliver new capabilities and value to the customer consistently.
• Influence teams to prioritize capabilities that are important to the Supply Chain organization.
• Hold Supply Chain teams accountable for delivering against Customer Promise goals, using dashboards and frequent engagement.
• Ensure compliance with contractual and business commitments by performing regular in‑depth program reviews.
• Serve as the client expert for covered client visits to our Supply Chain headquarters, providing metrics, insights, and account strategy.
• Form strategic partnerships across Supply Chain and with other cross‑functional teams within and outside the organization.
• Re‑frame how Supply Chain measures performance, bringing functions closer to the customer.
• Review customer escalations and drive teams to determine root cause and solve for systemic problems.

• High resourcefulness with excellent emotional intelligence, organizational skills, and self‑motivation.
• Strong desire to identify and lead opportunities that drive significant customer impact.
• Proven experience telling a story to a variety of audiences.
• Exceptional interpersonal, verbal, presentation, and written skills.
• Strong collaboration and cross‑functional partnership skills; proven ability to work cross‑functionally with all levels, develop and manage relationships with key stakeholders, and influence management and senior executives.
• Proven ability to communicate complex issues to all organizational levels.
• Demonstrated ability to translate analysis to clear action plans to improve performance.

• Competitive pay and benefits including health, dental, and vision.
• Retirement savings plan.
• Paid time off.
• Continuing education support.
• Ongoing training to grow your skills.

Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality, ethnic origin, color, or disability.