Logistics Specialist; Nashville, TN

Position: Logistics Specialist (Nashville, TN)
Job Title:

Logistics Specialist - Middle Mile Payment Disputes

Job Description

This role supports a rapidly growing transportation network by ensuring carrier partners are paid accurately and on time for the loads they complete. As a Logistics Specialist focused on middle mile payment disputes, you will investigate and resolve payment issues, reconcile discrepancies, and support continuous improvement of payment processes. You will work in a high-visibility position within a fast-paced logistics environment, using your operations background, analytical skills, and customer-focused mindset to deliver best-in-class service to carriers.

Responsibilities

+ Identify, investigate, and resolve payment disputes for the transportation services carrier network.

+ Deep dive into individual cases by reviewing notes, documentation, and system records to determine the root cause of payment errors.

+ Resolve carrier claims on invoice payments in accordance with established payment policies and contracts.

+ Review and interpret multiple payment policies and contracts to verify payment requirements and ensure accurate application.

+ Assess up to approximately 20 different work types to determine the appropriate payment resolution path.

+ Calculate payment differences and reconcile discrepancies between expected and actual payments.

+ Ensure accurate and timely resolution of carrier payment disputes to maintain service level agreements (SLAs).

+ Maintain the organization's SLA commitments to carriers by meeting quality and timeliness standards for case resolution.

+ Meet or exceed established daily quota goals for dispute resolution and related case work.

+ Collaborate directly with carriers and cross-functional internal teams to clarify issues and drive payment resolutions.

+ Communicate clearly and professionally with internal and external partners to explain findings, decisions, and next steps.

+ Engage with internal teams and stakeholders to identify opportunities to improve payment processes and uphold the customer promise.

+ Support ad-hoc requests related to payments, data analysis, and process improvements as needed.

+ Assist the team with other payment-related initiatives and projects when opportunities arise.

+ Utilize Microsoft Excel and other tools to analyze large data sets, identify trends, and support performance and process improvements.

+ Apply basic mathematics and data analysis to validate payment calculations and ensure accuracy.

+ Demonstrate flexibility and adaptability to evolving business requirements, workflows, and priorities.

+ Provide B2B customer support to carrier partners, focusing on delivering a positive and solution-oriented experience.

+ Leverage logistics and operations experience to understand transportation workflows and their impact on payments.

Essential Skills

+ High school diploma or equivalent.

+ Knowledge of Microsoft Office, including Excel, Word, and other related platforms.

+ Practical Excel skills, such as working with pivot tables and charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, and array formulas.

+ Previous logistics or operations experience, with higher-level warehouse experience preferred.

+ Experience managing large data sets and using data to drive performance and process improvements.

+ Ability to work a flexible schedule, including weekends, nights, and holidays.

+ background in B2B customer support, supply chain, transportation, freight, or third-party logistics.

+ Experience in logistics operations and transportation environments.

+ Ability to perform data analysis to support payment reconciliation and process improvement.

+ Strong problem-solving skills with the ability to deep dive into complex cases.

+ Effective written and verbal communication skills for interacting with internal and external stakeholders.

+ Customer-focused mindset with a passion and drive for delivering excellent service to carriers.

+ Ability to work independently in an often ambiguous work environment.

+ Basic mathematics skills to calculate payment differences and validate invoice amounts.

Additional

Skills & Qualifications

+ 1+ years of program management, logistics,…