Logistics Support Specialist; Nashville, TN

Job Description

Hiring Customer Service Specialists!

Job Description

Our Transportation Operations team is seeking highly skilled and motivated Logistics Specialists to assist in the management of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join a new team in a huge growth area. An ideal candidate has an understanding in transportation and excellent customer service skills.

The ability to coordinate between multiple parties to ensure high levels of customer service is essential. This job will require exceptional communication skills while having the ability to work independently in a high-pressure environment.

Responsibilities

• Continual, tactical communication and account management with external customers (Carriers, Vendors/Suppliers).
• Pull data from numerous databases (using Excel, Access, SQL, and/or other data management systems) and perform ad hoc reporting and analysis as needed.
• Review data and reports related to appointment and arrival times and make business decisions/process improvements based on reported data.
• Create a narrative outlining weekly findings and variances to goals, and present these findings in a review forum.
• Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.
• Lead initiatives to re-engineer business processes and identify and eliminate root causes of defects to drive efficiency in transportation operations.
• Systematically elevate problems or variances in information and data to the relevant owners and teams, and follow through on resolutions to ensure they are delivered.
• Develop performance metrics to assist with driving business results.
• Scope out business and functional requirements for tech teams who create and enhance the software systems and tools we use.
• Quickly understand the business impact of trends and make decisions that make sense based on available data.

Essential Skills

• Logistics
• Customer service
• Operations
• Transportation
• Account management
• Excel
• Third-party supply chain management
• Bachelor’s degree
• Routing loads

Additional Skills & Qualifications

• Transportation and Logistics experience is a plus but not required.
• Customer service experience with de-escalating and problem-solving.
• Analytical experience is beneficial, particularly with taking calls and resolving inputs from different sources.

Work Environment

Training

Hours:

Monday to Friday, shift between 8am - 4:30pm (First 2 weeks). After Training

Hours:

Monday to Friday, 8am - 4:30pm. This role is 100% in-office.

Job Type & Location

This is a Contract to Hire position based out of Nashville, TN.

Pay and Benefits

The pay range for this position is $22.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Nashville,TN.

Final date to receive applications

This position is anticipated to close on Apr 7, 2025.

Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarter for other accommodation options.