ServiceNet Technician

4 days ago Be among the first 25 applicants

Where You’ll Work – GEMA, a subsidiary of Graco, Inc.

Gema is the leading manufacturer of electrostatic powder coating equipment and systems. From simple hand coating to fully automated powder coating systems, Gema offers solutions that meet the high demands and requirements of customers around the world in a wide range of industrial sectors.

Gema direct operations are located in Switzerland (worldwide headquarters), USA (Indianapolis, Indiana), Germany, United Kingdom, Italy, France, China, Japan and Mexico, along with a broad network of distributors in more than 60 countries, selling our products to a wide range of industrial users.

• Troubleshoot and service equipment in customer's facility by scheduling in advance, by unscheduled courtesy visits or emergency service calls. Troubleshooting may require the use of a variety of electrical and mechanical tools provided by the customer or by Gema. Coordination with the Key service, Installation, Product Development and Sales personnel is required.
• Understand and be able to assist or demonstrate applications expertise and physical capabilities with all Gema equipment across all products available. This includes visiting customer facilities and providing information and direction in solving application problems or recommending improvements in process efficiency.
• Evaluate and upgrade Gema's existing customers' powder systems to enhance customer relations and open the door to sales potential by performing an audit of existing equipment performance. This may include, but is not limited to, gathering data on amount of power sprayed from guns, amount of powder applied to part, film thickness measurements, production data and product dimensional information. From data collected, submit findings and recommendations to office to be prepared into a formalized proposal.
  
  Finally, as needed, present proposal to customer.
• Provide working supervision and installation assistance of Booth Systems, Retrofit and Conversion Packages by working with customer supplied work crew, outside contractors or Gema supplied installation crew. Direction on how to properly locate, install, start up and troubleshoot equipment being installed. Responsibility of installation will be expected when work crew is not provided.
• Assist distributors and regional sales managers in sales of all Gema equipment on an as‑needed basis, be involved in the selling process for new equipment purchases. This would include demonstrating or discussing with customers features and benefits of our products and service programs. Also, this position should be able to present and sell service agreements to new and existing customers and perform paid service calls as needed.
• Analysis of customer inventory and usage stocking levels is an important aspect that is coupled with the responsibility of developing tailored operations and maintenance programs. This process is in coordination with distribution to ensure proper support stocking levels, assistance with consignment inventories and an on‑going local service support.
• Provide training to distributor and customer personnel on proper use of equipment by conducting in‑plant classroom and on‑floor training programs. Programs may require training materials to be organized and prepared in advance by the Service Net Technician. Distribution support will require on‑site technical support, service, set up and demonstration assistance.
• Prepare appropriate and timely reports to distributors, regional managers and supervisor.
• Travels extensively and requires regular motor vehicle transport of tools and company product across state lines.
• Other duties may be assigned.

• Manages one subordinate supervisor who supervises a total of 1‑10 employees of an outside contractor and customer employees. Is responsible for the overall direction, coordination, and evaluation of the work being done. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training customer's employees; planning, assigning, and directing work;…