Dispatcher, Maintenance​/Cleaning

Position Overview

At Hoffmann Brothers, we stand committed to our mission of Improving Life in Every Home - our customers, our employees, and the communities in which we live and serve. For over 40 years, we have been an industry leader in HVAC, plumbing, electrical, and appliance repair for residential and commercial properties in St. Louis and now Nashville, TN. Recipient of multiple Top Workplace and industry awards, we believe in taking the best care of our employees, and they will take the best care of our customers.

Whether you are new to the trades wanting to take advantage of our free trade training programs, or a career professional looking to cultivate your craft or leadership skills, we have a path for you.

As a Dispatcher in Nashville, you will be a key player in ensuring smooth communication between our HVAC, Electrical, Plumbing, and Appliance Service Professionals and Customers. You should be personable, detail-oriented, and capable of multitasking, with at least 2 years of experience in dispatching and customer service, preferably in the home field services industry. You will be one of the first points of contact for our customers, so it is essential that you share our commitment to providing first‑class customer service and have a natural ability to build and maintain strong customer relationships.

The hours are Monday‑Friday, 7:00 am – 3:30 pm. As a customer‑service‑first company, some overtime may be necessary to meet the needs of our customers.

• Industry Knowledge: Experience with dispatching technicians required
• Communication
  
  Skills:
  
  Strong verbal and written communication abilities
• Multi‑tasking Ability: Comfortable working in a fast‑paced environment, especially during peak times like heat waves
• Tech‑Savvy: Proficient in Microsoft Office, with attention to detail
• Team Player: Personable and helpful, able to thrive in a small office setting
• Service Titan
  
  Experience:
  
  A plus, but not required
• Trustworthy: Experience handling customer payment or financial transactions with a strong track record of accuracy and integrity

• Relay accurate information to technicians, ensuring proficient, quality customer experiences and dispatch technicians appropriately
• Work with service department managers and install coordinators to ensure first calls for next day are assigned and structured for maximum capacity
• Complete job instructions audit for call center coaching (correct addresses, add HPP data, clean up equipment age/location, specific technician, ladder, etc.)
• Meet daily revenue and sales goals by prioritizing the most urgent and profitable calls
• Respond to customer requests, resolve issues and promote our company
• Provide the 5‑star experience from all points of contact through Hoffmann Brothers
• Participate in training to boost sales and ensure quick, accurate dispatching of incoming service calls
• Update customers throughout the day on the technician’s progress and reschedule service calls according to company and service department guidelines
• Complete customer updates within the assigned hour and reschedule calls in a timely manner, ensuring consistent communication
• Assist the team in moving up calls as needed to fill the schedule board
• Schedule work sold by technicians and work directly with the warehouse to order material for sold jobs
• Outbound calling to meet 3‑day call board – back up

• 2+ years of experience in dispatching, scheduling, or a related field
• Knowledge of the HVAC, Electrical, Plumbing, and Appliance industries is a plus
• Excellent communication and organizational skills
• Ability to multitask and work efficiently under pressure
• Proficiency with scheduling software and Microsoft Office Suite
• Strong problem‑solving skills and attention to detail
• The work environment will subject employees to continual interruptions and changing priorities. Effective, consistent, and constant communication with customers, vendors, co‑workers, and others is required

Hourly Pay Rate: $19/h – $22/h

• Health, dental, & vision insurance premiums for the employee and any eligible family members
• Competitive 401K Retirement program (HB contributes up to 10%!)
• 15 Paid Time Off Days
• 9 paid holidays
• Referral Program
• Employee Discounts plus Friends & Family Discounts
• We believe in promoting from within and there are many areas to advance in our company

Associate

Full‑time

Administrative

Industries: IT Services and IT Consulting

Referrals increase your chances of interviewing at Hoffmann Brothers by 2x.

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