Lead Maintenance

Position: Lead Maintenance Technician – Multifamily

Location: On‑Site

Reports To: Property Manager

Industry: Multifamily Property Management

Job Type: Full‑Time (must be available for occasional weekend needs)

Sun Ridge Management Group is a trusted name in multifamily property management with 35+ years of experience. We pride ourselves on delivering exceptional service, operational excellence, and a people‑first culture. As an equal‑opportunity employer and a drug‑free workplace, we promote a collaborative, ethical, resident‑focused environment where every team member plays a vital role in our success.

The Lead Maintenance Technician upholds the physical integrity of the community by ensuring a clean, safe, and well‑maintained living environment for residents, visitors, and staff. The role proactively anticipates, identifies, and resolves maintenance issues, implements preventative maintenance procedures, and trains and mentors maintenance personnel to deliver consistent, high‑quality service.

• Maintain proper inventory levels of supplies and tools; ensure tools are in excellent working condition.
• Monitor and correct hazardous conditions (gates, lighting, stairs, etc.).
• Identify and label utility cut‑offs and sewer cleanouts; maintain corresponding property maps.
• Keep storage areas locked and clean; perform daily cleanup of work areas and maintain cleanliness across the grounds.

• Train and mentor maintenance assistants and team members, promoting a “safety‑first” culture.
• Conduct regular safety meetings and ensure compliance with HAZCOM standards.
• Approve and delegate service requests, overseeing completion and providing hands‑on support when needed.
• Maintain knowledge of the maintenance budget and obtain management approval for major expenses.

• Establish and manage systems for prompt resident service; work orders should be completed within 24 hours when possible.
• Schedule on‑call and emergency rotations to ensure 24/7 availability with the property manager.
• Perform and schedule preventative maintenance for all equipment and common areas.
• Coordinate with external vendors, ensuring all work meets company standards.

• Promote exceptional customer service and respond promptly to resident concerns and requests.
• Conduct move‑in/move‑out inspections and review notices to vacate to improve retention efforts.
• Maintain high resident satisfaction and implement initiatives to foster community.

• Maintain complete and accurate records for leases, inspections, renewals, and permits.
• Submit weekly and monthly reports to corporate and participate in corporate management meetings.
• Ensure property remains in compliance with licensing and safety regulations.

• Minimum 3 years of experience in multifamily maintenance or a related field.
• Proven leadership and organizational skills; ability to manage staff and daily operations effectively.
• Strong understanding of state lease forms, Fair Housing laws, and the Property Code.
• Proficient in property management software (One Site, Yardi, or similar) and the Microsoft Office Suite.
• Excellent interpersonal, communication, and customer‑service skills.
• Ability to multitask and adapt in a fast‑paced, deadline‑driven environment.
• Must be available to work 40 hours per week, including weekends as needed, and participate in an on‑call schedule.

This is a full‑time, on‑site position at the assigned apartment community. Weekend availability may be required for staffing and emergencies.

• Frequent physical activity: standing, bending, squatting, kneeling, climbing stairs/ladders, pushing/pulling, reaching overhead, handling tools.
• Writing tasks such as inventory and maintenance reporting are required.

• Must read manuals, caution labels, and complete written documentation accurately.
• Must see small details and observe surroundings both up close and at a distance.
• Requires listening skills to diagnose repairs and respond to staff, vendors, and residents.
• Must communicate verbally clearly and consistently…