Assistant Operations Manager

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Tomorrow, we will power checkout-free experiences anywhere you go, making everyday experiences of living, working, and playing remarkable – giving us back our most valuable asset, time.

Assistant Operations Manager – Parking Department

Salary Range: $50,000.00 - $57,000.00 per year

Flexible Hours Are Required – Includes Some Nights And Weekends

• Assist in the day-to-day management of the assigned location, ensuring parking operations comply with contractual guidelines and fostering good client relations.
• Participate in programs to improve client and customer satisfaction.
• Help develop property level financial and operational goals.
• Manage day-to-day activities at assigned locations: oversee customer interaction, supervise completion of evening closing reports, process bank deposits, schedule staff, supervise frontline staff (cashiers, valet attendants, maintenance porters, etc.), prepare month-end reports, audit daily cashier shift reports, monitor time cards, hire and train frontline staff, review damage claims, disburse petty cash, prepare annual budget.
• Courteously assist customers by answering any questions.
• Help maintain and repair parking equipment and any general maintenance tasks as directed by the Facility Manager.
• Report accidents, violations, safety hazards, or unusual occurrences to the Facility Manager.
• Assist with cleanup of debris, water, oil spills, etc.
• Have thorough knowledge of all areas of the garage, major streets, landmarks, and freeways in the area.
• Assist Facility Manager with other duties as needed.

• Education/
  
  Experience:
  
  High school graduate; minimum six months of parking experience preferred.
• Availability:
  Special shift requirements may vary; availability for 2nd shift, 3rd shift, and/or week-ends may be required.
• License:
  Valid state‑issued driver’s license with current address and acceptable driving record.
• Communication:
  Speaks clearly, listens, responds well; writes clearly and informatively.
• Customer Service:
  Strong orientation, positive attitude, courteous and professional response to requests.
• Adaptability:
  Adapts to changes, deals with delays or unexpected events.
• Judgment:
  Exhibits sound and accurate judgment.
• Physical Demands:
  Regularly required to stand, walk, handle cash and equipment; occasionally sit, climb or balance; lift and/or move up to 25 pounds.

SP+ is an equal opportunity employer committed to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability, or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

• SP+ may utilize a trained AEDT to assess your candidacy. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the posting.
• SP+ retains data relevant to your candidacy, including personal information, for a period reasonably necessary for the use of the tool.
• If hired, your data may become part of your employee records.
• If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, contact

US‑TN‑NASHVILLE

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Management and Manufacturing
• Industry: Software Development