Manager - Program Management, DA Lifecycle and Services

Description

The Manager Program Manager, DA Lifecycle Experience and Solutions (DLXS) is an omni-purpose role that is cross-functionally strategic, analytical, and influential. The scope of impact spans globally, managing a team directly supporting an organization of 100+ team members. The Manager Program Management, serves as both the tactical, and strategic partner to the DLXS team supporting DSP and DA on-boarding experience. They manage a team and create policy, programs and mechanisms where they may not exist in a highly complex space.

The PM must influence Senior leaders through written communication of policy and program changes which explain the greater impact to the business. In addition, the PM will deliver multiple projects at once.

The scope of this role includes the ability to lead a team to innovate, and improve DA on-boarding and screenings policies and practices within the DA Lifecycle Experience & Services organization. This is a highly visible role that requires interaction, and partnership with senior leaders globally to identify efficiency gains, best practices, automating the constant measurement of productivity, and ability to deliver a globally scalable experience.

This role requires a leader with solid analytical abilities, sound business acumen, and exceptional written and oral communication skills. Additional responsibilities will encompass the full project lifecycle, including program and tech requirements gathering, and intake management to change management, UAT coordination, and end user training. The Sr Program Manager plays a crucial role in defining/iterating practices and policy and deploying automated solutions to ensure organizational success.

This role will own team metrics, and deliver regular reports on progress to leaders, impacting goals that are high in impact and ambiguity, demanding strategic planning, and inputs from large stakeholder segments, requiring tradeoff decision making for resources and impacting team roadmaps. All of this is expected, while demonstrating exceptional business judgement, constantly innovating, and improving business operational deliverables.

Manage and oversee various cross-functional programs, ensuring successful delivery.

Develop and refine program strategies, effectively managing, leading and motivating teams.

Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.

Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.

Foster collaboration with internal and external partners to optimize resource allocation and project success.

Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.

Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.

Identify and mitigate risks, preventing them from escalating into major issues.

Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.

Develop, implement, and oversee KPI reporting for mulitiple program portfolios, ensuring clear visibility of milestones and project performance.

Manage and communicate project budgets effectively.

• 5+ years of program or project management experience
• Experience defining program requirements and using data and metrics to determine improvements
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

• 2+ years of driving process improvements experience

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