Warehouse Operations Lead

Job Summary

The Operations Lead not only completes critical job tasks relating to the center, but also assists record center and transportation specialist team members in daily operations through hands‑on direction, at the advice and direction of Operations Supervisor or Operations Manager.

• Assist Operations Supervisor & Operations Manager in managing record center and transportation specialist team members according to workload, schedules, time off, and operations performed, in order to maintain & ensure accuracy, efficiency, and security while meeting Access SOP standards and Client Service Level Agreements.
• Follow through on daily operational tasks relating to the center including, but not limited to, maintaining appropriate inventory, managing the destruction process for all clients, authorizing vehicle rentals, facilitating Perm‑Outs, and organizing records for Productivity, Safety, Incentives, Maintenance, Meetings and Training issues.
• Set work schedules—including vacations and time off—for all R/C and/or Transportation Specialist Team Members, updating as necessary to maintain optimum effectiveness.
• Help train team members on systems, scanners, workflows and procedures and provide feedback to Operations Supervisor or Operations Manager on team member performance as needed.
• Participate in interviews for new team members as needed, and counsel R/C and Transportation Specialist Team Members when performance issues arise, providing feedback on performance reviews.
• Ensure compliance with appropriate OSHA regulations and ensure all accidents and injuries are properly reported.
• Ensure facility and all vehicles are safe and clean, following through on any repairs or maintenance as needed.
• Schedule and ensure completion of all scheduled R/C Audits.
• Notify the Operations Supervisor or Manager of all un‑reconcilable exceptions within 48 hours.
• Organize and maintain records for all Productivity, Safety, Incentives, Maintenance, Meetings and Training issues.
• Meet or exceed budgetary and KPI targets.
• Prepare input for the Operations Team to be placed in the annual Pro Forma/Budget.
• Communicate regularly with direct supervisor (Operations Manager) to notify him or her of any potential issues, including those relating to the job or the client.

• Participate in safety and security drills and advise the appropriate manager of any violations.
• Know and understand defined role in the Company Disaster Recovery Plan.
• Travel between facilities when necessary.
• Collaborate with team members.
• Participate in quarterly safety meetings.
• Participate in weekly R/C and Transportation Specialist Team Meeting.
• Work overtime as needed.

• Comply with all company policies and procedures.
• Other duties as assigned by Supervisor.

• High school diploma or equivalent required.
• 3 years past work experience in a service industry and/or a team focused environment required.
• 1 year prior experience leading service-oriented teams required.

• None

• Strong communication skills, both oral and written.
• Must possess basic computer skills.
• Must have basic supervisory skills.
• Strong attention to detail.
• Strong customer service skills; values customers and communicates with them in a professional manner.
• Ability to work collaboratively in a team environment.
• Ability to adhere to and enforce all security procedures.
• Must have the ability to guide and educate team members on daily activities.

• Routine lifting of 20-60 pounds.
• Routine scanning of materials.
• Overhead reaching.
• Routine bending and stretching.
• Able to operate forklift and/or pick lift.
• Must be certified to operate forklift and/or pick lift.
• Must be able to climb stairs and use tools to maneuver materials.

All qualified applicants will receive consideration for employment. EEO/AA/Minorities/Females/Disabled/Vet