PSH Program Manager

Job Title: PSH Program Manager

Reports to: Director of Permanent Supportive Housing

FLSA / Wage Exempt / $67,500 salary per year (Original Date January 2016, Revised: February 2026)

To manage the Permanent Supportive Housing (PSH) Sober Living program and lead the supportive services team.

• Value cultural competence and diversity
• Collaborate with staff, members, and the community to gain the perspectives of others having diverse opinions, abilities, values, beliefs, perspective, and ethnic or cultural backgrounds.
• Take deliberate steps to increase their own cultural competency by attending trainings, events, discussions, workshops, etc.
• Facilitates a smooth move-in process for new residents.
• Receives referrals and conducts interviews for potential residents. Provides appropriate choices to applicants based on their recovery status and shows available units. Facilitates lease signing and all related intake paperwork.
• Educates residents on housing procedures including paying rent and reporting maintenance problems.
• Maintains a waiting list and ensures vacancies are filled within the time frames required by funders.
• Develops and maintains network of referral sources and community partnerships. Represents the program at community meetings and with external stakeholders.
• Ensures services are delivered by the PSH Sober Living team with a recovery-oriented, trauma-informed approach.
• Provides day-to-day supervision of PSH Sober Living Coordinators to achieve program goals of sobriety, housing stability, community integration, and increased resources and support.
• Provides ongoing training to PSH Sober Living Coordinators on the principles of Housing First, Recovery Principles, Psychiatric Rehabilitation, Motivational Interviewing, and Trauma-informed Care.
• Ensures that development and implementation of Individualized Service and Relapse Prevention Plans are consistent with organizational values, program goals, and evidence‑based practices.
• Guides staff in providing case management utilizing trauma‑informed care, harm reduction, assertive engagement, and a strengths‑based approach, in alignment with PSH Sober Living best practices.
• Guides staff in facilitating groups to provide peer accountability, build recovery skills, fostering a supportive community, and maintaining the living environment.
• Inspires staff to empower the residents and encourage autonomy and a sense of self‑determination.
• Oversees coordination of services with internal and external providers.
• Supports staff in handling difficult or complex cases.
• Ensures accreditation and funding source requirements are met.
• Ensures timely and accurate documentation is completed by the PSH Coordinators (Service Notes, Individualized Service Plans, Relapse Prevention Plans, DLA‑20s, etc.)
• Ensures residents are seen at the necessary frequency based on level of need and funder requirements.
• Administrative Responsibilities:
• Coordinates with Property Manager on all property management functions (e.g., leasing, orientation, inspections, maintenance requests, evictions, etc.)
• Ensures each resident has an electronic client file containing referral information, up‑to‑date leases, progress notes, financial verification if required, and other pertinent documentation.
• Assists Director in maintaining and reporting monthly housing data and outcomes.
• Assists Director in developing and revising policies and procedures.
• Complies with all funding sources.
• Supervisory Responsibilities:
• Orients new staff to program mission, goals, policies, and procedures.
• Oversees job responsibilities of the PSH Coordinator(s) and the Recovery House Apartment Manager.
• Conducts and documents weekly supervision, quarterly work plans, monthly audits on service notes, service/relapse prevention plans and performance reviews of supervised staff.
• Provides clinical oversight to ensure program adheres evidence‑based interventions, follows the appropriate service philosophy, NARR standards, etc.
• Public/Staff Relations:
• Develops positive working relationships with landlords, neighbors, and community agencies.
• Works with MDHA and other agencies, committees and organizations as assigned on housing…