Project Manager, IT Project Manager, Program ​/ Project Manager

Project Manager

Tennessee Department of State

Information Technology Division

The mission of the Office of the Secretary of State is to exceed the expectations of our customers, the taxpayers, by operating at the highest levels of accuracy, cost-effectiveness, and accountability in a customer-centered environment.

IT Director

Under minimal supervision, is responsible for planning, initiating, and managing information technology (IT) projects. The Project Manager strongly contributes to team efforts relative to the Project Manager tasks, and work requires minimal review prior to being considered presentable to upper management. Is responsible for planning, initiating, and managing large, complex information technology (IT) projects.

• Develops or updates plans for projects, including project objectives, technologies, systems, information specifications, schedules, funding, and staffing.
• Determines time, cost, resources, and materials needed to complete the project.
• Establishes and manages stakeholder expectations.
• Collaborates with project stakeholders to identify and resolve/escalate problems as appropriate.
• Identifies and manages project dependencies.
• Manages project change control process.
• Tracks, analyzes, and reports project actuals against project plan.
• Under supervision, manages and resolves project conflicts.
• Exercises active listening techniques when faced with complaints or disputes and develops potential solutions or assists others in finding positive outcomes.

• Manages project execution to adhere to the schedule.
• Coordinates activities of project personnel.
• Coordinates the assignment of project work according to plan and schedule.
• Develops project schedule.

• Under general supervision, guides project stakeholders in the development of the project scope statement.

• Manages stakeholder communications.
• Reviews and interprets information to assess project performance (including risks, constraints, and assumptions).
• Monitors and reports on project schedule, including critical path.
• Monitors and tracks project milestones and deliverables.
• Identifies risks and develops contingency plans.
• Monitors project activities, including work breakdown structure.
• Manages project execution to adhere to the defined scope.

• Develops work breakdown structure.
• Organizes project work into manageable groups.
• Develops the project management plan.
• Interprets and communicates a clear vision of the project objectives.
• Interprets and communicates project schedule.
• Executes the project communication plan as detailed in the project management plan.
• Communicates project and product expectations to project stakeholders.
• Reports project status to project stakeholders.
• Communicates and escalates project issues to appropriate project stakeholders.
• Creates a positive and pleasant work atmosphere where all contributors feel important and responsible.
• Under supervision, identifies project roles, responsibilities, and skills required to achieve project goals.
• Works with management to acquire team needed to staff the project.
• Monitors and manages costs against the project budget.
• Tracks and reports team hours and expenses and identify variances.
• Reviews project documentation for completeness and adherence to standards.
• Manages the compilation and storage of project documentation (central repository).
• Facilitates project post-closure review(s).
• Creates project close documentation.
• And other duties as assigned (Application Administration, Business Analysis etc.)

Education and Experience

• Education equivalent to graduation from an accredited four-year college or university.
• A degree in computer science or another related field of study is desirable and will be given preference.
• Educational accomplishment beyond the four-year degree may offset some experience requirements, and related experience may be substituted for the required college education on a year-for-year basis.
• Two years of experience as a Project Manager.
• PMP Preferred.

Commensurate with experience and State of Tennessee benefits package.