Career Solutions Manager

Career Solutions Manager page is loaded## Career Solutions Manager locations:
Nashville, TNposted on:
Posted Yesterday job requisition :
16990
** Job Location
** Lifsey Building - Career Solutions
*
* Job Summary:

** The Career Solutions Manager for the Nashville Center is responsible for overseeing the daily operations, service delivery, and strategic development of the Lifsey Career Solutions Center and its future transition to the Opportunity Center. This role will pilot and lead a revamped service model focused on integrated, client-centered support and will remain evergreen to support long-term implementation beyond the pilot phase.
The Career Solutions Manager will promote a positive work environment that celebrates our vision, mission and core values of Teamwork, Respect, Uprightness and Empowerment in every action and interaction with team members, donors, customers, management and persons served.
** Job Description
**** Essential Functions**###
** Center Operations and Flow Management
*** Leads and manages the daily flow of clients and staff within the center, ensuring a welcoming, efficient, and mission-aligned environment.
* Coordinates physical space usage and technology needs in collaboration with facilities and IT, including oversight of reception, computer lab, and coaching rooms.###
** Team Leadership and Supervision
*** Provides direct supervision and guidance to virtual Career Coaches, Business Services Representatives, Retention Specialists, and coordinates with the Life Skills Coach.
* Facilitates regular team meetings, one-on-ones, and performance reviews to ensure alignment with goals and service standards.###
** Pilot Model Implementation
*** Serves as the lead implementer of the Career Center Revamp Model, including testing new workflows, service tiers, and client engagement strategies.
* Monitors pilot outcomes and collaborates with leadership to refine and scale successful practices.###
** Client Services & Program Coordination
*** Ensures seamless delivery of career services including intake, training referrals, job placement, and retention support.
* Collaborates with internal teams (e.g., Training, Marketing, Data & Reporting) to align services with organizational goals and community needs.###
** Partnerships & Outreach
*** Builds and maintains relationships with local employers, community organizations, and training providers to enhance service offerings and employment outcomes.
* Represents the center in job fairs, community events, and strategic planning sessions.###
** Compliance & Reporting
*** Ensures compliance with grant requirements, performance metrics, and internal policies.
* Oversees accurate data entry and reporting in systems such as Case worthy and Workday and supports continuous improvement efforts.
* Perform other duties as assigned.
** Minimum Qualifications
**** Required Skills
**** Education
* ** Bachelor’s Degree in Human Services, Business, Education, or related field.

Equivalent Experience may be substituted for education requirements at a rate of two years of relevant experience for each year of required education.
** Experience
* ** Four years of experience in workforce development, career services, or nonprofit management
* 3+ years of supervisory experience
** Knowledge and Skills
*** Familiarity with digital literacy tools and platforms (e.g., North Star, GCF, Skills to Succeed)
* Experience with client intake systems and reporting tools (e.g., Case worthy, Workday)
* Ability to manage diverse teams and complex operations
* Strong organizational and strategic planning skills
** Preferred Education / Experience / Knowledge & Skills / Certifications & License
*** Master’s Degree in a related field
* Experience leading pilot programs or service model redesigns
* Knowledge of Nashville’s workforce development ecosystem
* Certifications in career coaching, workforce development, or nonprofit leadership

Goodwill Industries of Middle Tennessee's mission is to change lives through education, training, and employment.
** Full-Time Benefits**:
Health and Prescription Insurance, 403(b) Retirement Plan, Paid Vacation, Holiday, & Sick Leave, Paid Bereavement Leave, Employee Assistance Program
** Part-Time Benefits**: 403(b) Retirement Plan, Paid Vacation & Sick Leave, Employee Assistance Program
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