Program Manager, AGL

Amazon Grocery Logistics is seeking a Program Manager to join the Employee Experience Team. As a Program Manager on the Employee Experience Team, you will be responsible for originating and executing projects dedicated to improving employee job satisfaction at all levels across the Worldwide AGL space. An ideal candidate will be driving new programs to help Amazon become Earth’s Best Employer across multiple roles within the AGL network.

This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in, and get the job done. You will be able to take large, complex projects and break them down into manageable pieces, develop functional specifications, and then deliver them in a successful and timely manner. Maturity, high judgment, negotiation skills, ability to influence, analytical talent, and leadership are essential to success in this role.

This position is inherently cross functional – you will work closely with Operations, Ops Excellence, Ops Integration, AGL Tech teams, Finance, Safety, Food Safety, PXT, Employee Relations and executive teams to bring your initiatives to the network. The role will require candidates to Think Big, as it is a worldwide role, supporting, NA, EU, and JP. This job will require exceptional communication skills and having the ability to work independently in a high-pressure environment with all levels of leadership, and exercise sound judgment where clear guidelines may not exist.

• Own and manage the lifecycle of new and existing programs/initiatives, successfully delivering concurrent complex projects aligned with business objectives
• Engage the right stakeholders, customers, and partner teams to communicate with and impact critical business initiatives, and craft and deliver cross-functional, scalable solutions
• Develop, implement, and govern KPI (Key Performance Indicators) reporting for a portfolio of programs, providing visibility to stakeholders on program performance, and use this data to drive business decisions
• Help partner and stakeholder teams make trade-offs by considering the impact to the business and customer (e.g., customer experience, quality, efficiency, etc.)
• Proactively identify opportunities to continuously improve program quality, efficiency and operational excellence
• Producing concise, relevant, and strategically driven documents and presentations for both the front-line operation at within AGL and company leadership

As a Program Manager, you will be responsible for planning, implementing, and improving initiatives that ensure the smooth running of our operations. You’ll work closely with a range of Amazon colleagues to understand how they work, and what you and your teams can learn, as well as sharing your own expertise. Together, you’ll identify exciting new opportunities and will take the lead when it comes to designing their implementation.

You’ll encourage and support your teams and colleagues to meet important deliverables, while proactively looking for new, data-backed ways we could do things better. Your work will be integral to your team’s success.

Our Amazon Grocery logistics (AGL) team breathes life into our newest ideas and incubates them until they grow into sophisticated businesses. We’ve got the energy of an exciting start-up, as our team works on Amazon’s next big project, under the umbrella of one of the world’s biggest companies.

We work behind the scenes to support new areas of the business - like Amazon Fresh stores and our online grocery service. There are lots of opportunities for every skill set, from operations to supply chain to data management.

AGL’s goal is to help develop new capabilities within Amazon on behalf of our customers. This entrepreneurial team has a deep understanding of the needs of our customers, employees and partners and helps to develop Amazon businesses of all sizes.

We grow new opportunities that will help Amazon diversify even more, taking them from concepts to mature operations that operate as standalone businesses. This dynamic environment supports our people’s growth and development.

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.