Account Manager

City Wide Facility Solutions in Nashville, TN is on the lookout for an enthusiastic Account Manager, also called Facilities Solutions Manager (FSM), who is eager to propel business growth while nurturing their own professional development in a lively, fast-paced setting. We provide a competitive base salary along with an enticing commission structure and a robust benefits package for the ideal candidate.

City Wide Facility Solutions is a leader in the building maintenance industry with over 115 locations nationwide. We are a sales and management company providing a single-source solution for all building maintenance services, both internal and external. We lead by modeling our core values of relentless customer service, growth, mindset, and hustle. We are focused on promoting from within and reward performance in a high-energy, collaborative, inclusive, and fun environment.

• Client Relationship Management:
  Cultivate and expand client relationships, ensuring high retention rates and exploring opportunities for service diversification and expansion.
• Operational Excellence:
  Oversee the delivery of services across all client sites, maintaining the highest standards of quality and compliance; manage contractor relationships including hiring, negotiation, and performance assessments.
• Strategic Problem Solving:
  Address and resolve client concerns, coordinate site visits, and develop strategic solutions to enhance client satisfaction and operational efficiency.
• Technology and Reporting:
  Utilize City Wide's CRM to manage client interactions, service schedules, and performance reporting, ensuring all data is leveraged to improve service delivery.
• Performance Metrics:
  Support achievement of key metrics including client retention, revenue growth, quality assurance, and operational excellence.

• 3–5+ years of sales and management experience in building maintenance, facility management, or equivalent.
• High School diploma required; bachelor's degree highly desirable.
• Highly detail oriented with excellent follow-through on commitments.
• Positive and outgoing personality; strong relationship-building skills.
• Excellent verbal and strong written communication skills.
• Proficient in Microsoft Office and knowledge of CRM databases; technologically adept.
• Must have reliable transportation.

• Base salary: $70,000 with potential On Track Earnings of $110,000+ based on performance.
• Uncapped commissions with first-year earnings; top performers earning well beyond.
• Comprehensive benefits package including health insurance, paid time off, and a competitive bonus structure.
• Protected territory and expense/entertainment account; vehicle reimbursement $600 monthly.
• Mentorship by company leadership; company-issued laptop and iPhone.
• Paid time off in addition to 7 paid holidays; 401(k) with company match.
• Health/Dental/Vision insurance.