Q&FS Inbound​/Lab Lead Nashville

Nom Nom delivers delight to your dog’s day. We’re driven by a deep love for dogs and a commitment to their well‑being, and are guided by a simple yet powerful philosophy: to provide pups with meals that mirror the devotion, attention, and care that they give us.

Our variety of real good, feel good meals burst with vibrant ingredients and tasty textures. They’re prepared, portioned, and packaged in our very own kitchens, and personalized all the way down to the calorie to meet the unique needs of every dog we serve. Board-certified veterinary nutritionists and world‑class scientists have made sure of that, by ensuring maximum nutrition from all of our recipes while advancing dog health at large.

Join us on our journey to push boundaries and innovate relentlessly, in order to create the most exciting dog food ever. You’ll be part of a world where passion meets nutrition, and every tail wag is a testament to our dedication to dogs—and the people that love them.

We deliver real, good food for dogs – real, beautiful, droolworthy food, crafted by our on‑staff Board Certified Veterinary Nutritionists, and prepped, mixed and portioned in our very own kitchens. Personalized all the way down to the calorie, each meal is formulated to meet the unique needs of every pet we serve. Our Board‑Certified Veterinary Nutritionists and staff of world‑class scientists make sure of it, researching, studying and innovating nonstop to ensure maximum nutrition from all of our recipes while advancing pet health at large.

• Set up Lab instrumentation (CEM Oracle and Sprint) including verification and validation of results
• Manage Equipment Calibration Program
• Proactively communicate holiday schedules to external lab contacts
• Own Lab Audit and Corrective Actions
• Manage retained samples (finished product, raw materials, audit receiver capabilities)
• Maintain sample protocols and compliance
• Ensure all transport rules are adhered to, including wash certificates, CoA, seals, etc.
• Provide training and validations, new method implementation
• Coordinate with SQA on rejections, RCA (internal method issues) and new equipment implementation
• Manage raw material derogations and proper approval process
• Manage all sampling plans, finished good monitoring plans and samples to MGS or other laboratories as needed
• Manage factory receiving lab to ensure compliance to standard
• Create LIMs (database incident management) for raw material customer complaint analysis
• Review all sampling plans, rejections and LIMs analysis
• Maintain GMP compliance in lab
• Investigate raw material analysis nonconformities
• Traceability of raw material lab results data
• Manage Lab Safety
• Manage schedule, admin, vacations, PDP
• Ensure adherence to sampling plans lot
• Organize and ship all microbiological samples to appropriate lab with proper shipping technique
• Ensure swab list is generated and completed as scheduled
• Other duties as assigned

• College Diploma/University degree in science or equivalent level of experience
• Knowledge of Quality & Food Safety Systems, along with analytical and problem‑solving skills
• 3–5 years of work experience in a food manufacturing environment
• Experience in auditing, quality systems, and laboratory techniques
• Knowledge of computers and MS Office along with knowledge of Quality and Food Safety Systems
• High interpersonal and communication skills fostering the ability to build trust and rapport with employees at all levels
• Proficiency in Google Workspace, Microsoft Office Suite, Power BI, and spreadsheet tools
• Competency
• Analytical

• Responsible
• Curious
• Efficient
• Results‑Driven
• Team Player

• Competitive pay
• Associate discount
• Medical, dental, vision, prescription and much more
• Health Savings Account and FSA
• 401k with a match to 4%
• We pay 100% of short‑term and long‑term disability
• Life insurance
• Paid holidays and vacation
• Formal training and opportunities for career progression

Nom Nom embraces inclusion, diversity, and equal opportunity. We’re committed to building a team that represents a variety of backgrounds, perspectives, and skills. Nom Nom is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.