Lead, Furniture Repair Technician

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Lead, Furniture Repair Technician in Last Mile at RXO, you’ll oversee day-to-day repair operations and ensure all work meets our quality and efficiency standards. You’ll lead the repair team, manage workflow, and mentor junior technicians while also performing high-level repair tasks. This role blends hands-on craftsmanship with team leadership and project coordination responsibilities.

• Supervise repair workflow and prioritize tasks to meet operational goals
• Perform expert-level repairs including complex refinishing, structural rebuilds, and specialty upholstery work
• Train, coach, and develop junior technicians and apprentices
• Conduct quality inspections to ensure repairs meet established standards
• Coordinate repair materials, inventory, and tool management
• Collaborate with operations leadership on scheduling, reporting, and project needs
• Troubleshoot challenging repair issues and provide expert solutions
• Serve as point of contact for technical questions within the team
• Inspect outbound deluxe furniture on multiple lanes daily to proactively identify and address damage, wear, or finish issues
• Support general warehouse operations during downtime as applicable, including unloading trucks, pulling product, staging deliveries, and maintaining a clean work area

• 5 years of advanced furniture repair experience
• Advanced knowledge of woodwork, upholstery, and refinishing
• Proven ability to lead a team in a production or repair setting
• Physically able to lift and move items up to 75 lbs

• Certifications in upholstery or refinishing
• Strong communication and leadership skills

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.