Specialist, eCommerce Drop Ship

Job Title: E-Commerce Marketplace / Drop Ship Specialist

Department: NA Sales / E-Commerce

Reports To: Sr. E-Commerce Manager – NA Sales

FLSA Status: Non-Exempt

Location: Nashville, TN (hybrid)

Direct Reports: None

SVP Worldwide is the world’s largest consumer sewing machine company, proudly home to the iconic brands SINGER®, HUSQVARNA® VIKING®, PFAFF®, and CREATIVATE™. Together, our brands represent nearly 500 years of combined leadership, empowering sewists around the world and shaping the evolution of sewing for generations.

Our purpose is clear: to create, elevate, and celebrate sewists around the world.

With global operations spanning R&D, manufacturing, distribution, and sales, SVP Worldwide brings together heritage craftsmanship and modern innovation to serve a worldwide community of makers.

Our expanding portfolio includes sewing and embroidery machines, accessories and notions, garment care, and creative software — offering meaningful opportunities to innovate, collaborate, and make an impact.

Guided by our values — customer-first thinking, curiosity and creativity, inclusion, and transparency — we’re building a connected, inclusive culture where people can grow their careers while helping define the future of sewing.

The E-Commerce Marketplace / Drop Ship Specialist is responsible for leading the SVP Worldwide eCommerce assortment planning and growth strategies to maximize shopper engagement and revenue. This person functions as the product owner of marketplace growth, drop ship management and Creativate, our subscription-based service. This person works to translate leadership objectives for future growth of the ecommerce business.

This role collaborates with SVP Worldwide eCommerce team. This person will put in place a pricing and promotional strategy that delivers value to the consumer while hitting established financial goals. This person will constantly optimize the merchandising offer and shopping experience for long‑term sustainable growth by being data-focused, testing innovative new approaches and carefully selecting assortments to beat annual sales plans.

• Determine product assortment, pricing, and promotions for marketplace, drop ship and subscription-based assortments on the website. Owning new SKU creation, attribution and merchandising on site.
• Strategize new market placement on own assortment and drop ship assortment. Use analytics to understand where to grow, maintain, reduce based on profitability.
• Manage, modify and optimize listings to drive sales and margin growth and profitability.
• Commitment to follow processes while managing inventory positions, monitoring fulfillment of orders and managing returns and cancellations.

• Manage product set-up including images and copy. Ensuring product setup into eCommerce platform is complete and accurate, collecting all assets and data for each SKU and optimizing for SEO.
• Oversee product categories closely and adjust product sequencing, featured items, product badging, filters, navigation, category pages, search results, ratings and reviews, etc. to drive sales volume and conversion.

• Collaborate with a cross-functional team on promotions, merchandising, and development opportunities for best-in‑class customer experience.
• Strategize with digital content and marketing team on ways to drive traffic and revenue.

• Assist with tracking KPIs and other reporting to spot new trends and growth opportunities to beat annual sales plan. Track and measure profitability to maintain healthy margins and grow or exit programs where necessary.
• Gain deep insights into the customer’s product needs and motivations to buy, integrate new merchandising ideas throughout the entire site to drive profitable revenue growth and trial into growth categories (ie. accessories add on, bundles).

• Create and manage vendor portfolio including onboarding vendors, order management, inventory availability, timely shipments, cancellations and proactively follow-up with partners to meet deadlines. Negotiate…