Communication Manager, Hub Delivery, Americas DSP Communications

Description

Are you ready to help revolutionize e-commerce delivery through the power of strategic partner communications and automation? We're seeking a creative and marketing-forward individual to join our Americas DSP Communication Team in Amazon’s Last Mile space.

We are looking for a Communications pro to help drive communication strategy and messaging effectiveness. This individual will work to support Hub Delivery, a fast-growing delivery service program that teams up with local businesses to bring Amazon packages to their communities. In this pivotal role, you'll be key to taking complex information and distilling it down into easy-to-understand communication strategies for the Hub Delivery Partner, helping them effectively manage their day to day and be set up for success.

Your day-to-day will be a blend of strategic thinking and hands-on execution. You'll build and maintain cross-channel communication frameworks, giving us a clear picture of partner interaction patterns and areas for improvement. You'll write, edit, and manage a wide range of communications strategies and change management plans, ensuring our voice remains consistent and effective across all channels.

You'll develop expertise in utilizing a variety of marketing automation and communication tools to their full potential, creating seamless communication experiences that drive partner success and engagement.

You’ll sit on a team of ~15 communicators who support various other parts of Amazon’s Last Mile delivery network – namely, within the Delivery Service Partner (DSP) program, of which Hub Delivery is intrinsically connected. While you’ll own the Hub Delivery communications strategy, you’ll benefit from being a part of this team of likeminded communication partners and their center of excellence in processes, tooling, and thought-partnership.

The ideal candidate must be a strong communicator with strategic communications and/or marketing communications experience, business acumen, and excellent writing ability. You’ll thrive in ambiguity, help strategize on plans, and help program manage them from ideation to execution to keep things on track. Our environment is fast-paced and requires a candidate who isn’t afraid to innovate and propose disruptive ideas.

• Triage comms requests, synthesize complex info, and execute end-to-end partner communication strategies
• Develop and optimize multi-channel communication strategies using partner feedback, behavioral analytics, and advanced segmentation
• Partner with cross-functional teams to gather insights, ensure aligned messaging, and drive continuous improvement in our communication approach
• Monitor and measure the effectiveness of communications
• Look around corners to identify key moments in time around which to build communication strategies that meet Hub Delivery partners where they are in their journey

The Americas DSP Communications team is made up of 15+ high performing leaders. Even though we are based in different cities across the U.S., Canada, and LATAM, we have a highly inclusive and collaborative culture. We approach each other with respect and humility and have fun every day by answering Questions of the Day (QOTD) in Slack to stay connected across multiple locations, sharing memes, and hosting interactive team building events.

Last Mile partners count on us to provide helpful and trustworthy information so they can operate their business efficiently and focus on what matters most to them, i.e., building a safety-first culture, developing their team and delivering millions of smiles in their communities.

• 5+ years of professional non-internship marketing experience
• Experience using data and metrics to drive improvements
• Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completion
• Experience producing marketing promotional material for Owned & Operated channels

• Experience using customer research, hard data and metrics to back up assumptions, generate forecasts, and assess the efficacy of marketing programs
• Experience utilizing systems and tools…