Case Coordinator

Introduction

Do you want to join an organization that invests in you as a Case Coordinator? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free Air Med medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits ()

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Case Coordinator like you to be a part of our team.

The Case Coordinator supports the Case Manager in management and oversight of investigations handled by the Ethics and Compliance department for the life cycle of the investigation from intake to resolution.

• Performs intake of complaints or concerns reported to the HCA Healthcare Ethics Line or received directly via written correspondence, telephone calls, email and/or the company’s Internet websites or portal.
• Adheres to policies and procedures for timeliness and consistency in the intake process for all complaints received by the Ethics and Compliance department.
• Documents all contacts made and incorporates all information, reports, records, recordings or documentation received, whether in paper or electronic format, in the case file.

• Tracks open investigations and makes appropriate status related entries in the electronic case files.
• Regularly communicates with the assigned investigators regarding the status of investigations.
• Ensures cases are appropriately closed in the electronic case management system once approved for closure.

• Maintains and tracks cases identified by the Legal Department as being indefinitely held for litigation purposes.
• Transfers and recalls files from storage for compliance with Legal Hold notifications as needed.
• Coordinates with the Legal Department to provide case files and follow-up information related to cases subject to Legal Hold or as otherwise requested.

• Prepares case summaries, statistical reports, and other administrative documents as needed.
• Prepares content for presentations, training and education functions as needed.

• Bachelor’s degree is…