Clinical Support Manager​/Utilization Review RN​/LPN; temporary

About Sound

Founded in 2001 and headquartered in Nashville, TN, Sound Physicians is a nationally respected, physician-led medical group practicing in 400+ hospitals across 45 states. Our team of 4,000+ clinicians and 1,000+ business professionals across the country is united by one mission:
to build exceptional clinical partnerships that unlock quality, affordable, dignified care for everyone – no matter who they are or where they live
. With physician-led clinical teams and more than two decades of operational expertise, we’ve refined what it takes to consistently deliver exceptional care in hospital medicine, emergency medicine, critical care, anesthesia, and telemedicine.

• A remote-first culture that values flexibility and collaboration
• Opportunities to grow your career while making a real impact
• A team that champions inclusivity, innovation, and excellence

Whether working virtually or onsite at one of our practices, you’ll be part of a purpose-driven organization shaping the future of healthcare.

Sound Physicians offers a competitive benefits package inclusive of the items below, and more:

• Medical insurance, Dental insurance, and Vision insurance
• Health care and dependent care flexible spending account
• 401(k) retirement savings plan with a company match
• Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
• Ten company-paid holidays per year

• Duration: 3-months
• Remote. Must be available to work in Central or Eastern time
• Available shifts:
  • Full-Time (40 hours/week). Monday to Friday from 3pm to 11pm CT/4pm to 12am ET
  • Part-Time (16 hours/week). Saturday and Sunday (2 shifts) from 3pm to 11pm CT/4pm to 12am ET (16 hours/week)
• Sitting at desk for up to eight hours (w/breaks)
• Working on computer for up to eight hours (w/breaks)

• The rate of pay for this role is $40 per hour.

The Clinical Support Manager is responsible for creating, driving and supporting new workflow and processes, clinical and technological for clients and Sound physician advisors as part of Sound ASSURE. When on shift, this individual will serve as the business leader and point-of-contact for clients and physicians.

• Continually evaluate processes, tools (Sound Connect, Advisor Connect, and client EMR’s), and workflows to identify opportunities for improvement.
• Serve as a point of contact for physician advisors and clients (e.g., issues related to clinical processes and triage for other potential issues related to physician advisor case review or hospitalist teams).
• Triage case review requests, to determine which cases need be sent for secondary review by the physician advisors.
• Independently maintain EMR Accesses and communicate to appropriate team members for support when issues arise.
• Prepare PDF extracts of key components of the EMR needed for physician advisor case review.
• Resolve issues preventing physician advisors from completing cases such as missing information, questions for case managers or hospital partner physicians, EMR access issues, etc.
• Monitor and triage case requests to ensure target case completion deadlines are achieved.
• Assist Clinical Support Manager when needed to supply data for analysis in order to prepare reports for Senior Leadership Team.
• Facilitate and complete workflow for all potential opportunities related, but not limited to, observation and short stay patients.
• Review hospitalist patient lists for observation and short stay cases.
• Review patient medical record for needed information.
• Create case in internal software.
• Communicate with Hospitalist Team of any status changes that need to be made.
• Document all steps in internal software.
• Assist in creating, coordinating and standardizing communication efforts between Sound hospitalist and Sound Physician Advisors as necessary.
• General office work (data entry, forms, etc.).
• Complete additional special projects as assigned.

• Adaptability: Demonstrates flexibility and a willingness to change as circumstances evolve
• Bias toward action: Has a focus on progress rather than perfection. Breaks things into bite-sized pieces in order to…