Phone Triage RN – Pediatric Pulmonary & Sleep Medicine Clinic

** Discover Vanderbilt University Medical Center**:  Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated.

It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.
** Organization:
** CHOC DOT 10
*
* Job Summary:

** Applies the nursing process to plan and implement the care of patients, including patient and family education and continuum of care planning. Effectively communicates pertinent patient/family information to the health care team. Collaborates in establishing patient goals and evaluates progress to ensure effective outcomes. Furthers professional growth by engaging in learning activities according to the Board of Nursing standards.

JOB DESCRIPTION    
• Managing heavy volume of patient calls and electronic medical record communications between providers and families, including high acuity sick calls and triage to appropriate member of the health care team in a timely manner.

• Support families by writing letters, filling out school forms and FMLA paperwork.

• Manage heavy volume of order requests for supplies, medications and DME equipment.

• Provide education to families on proper use of medications, use of home equipment and treatment plans.

• Process Prior Authorizations for denied medications.

• Work with DME companies meet insurance requirements for home equipment by providing medical records as requested.

• Support teammates and co-workers.

• Maintain a professional and approachable demeaner with our patients, families and all co-workers.
HOURS  Monday-Friday, 8a-4:30p.
** Position Hours
** Monday - Friday Days
** Responsibilities*
* • Managing heavy volume of patient calls and electronic medical record communications between providers and families, including high acuity sick calls and triage to appropriate member of the health care team in a timely manner.

• Support families by writing letters, filling out school forms and FMLA paperwork.

• Manage heavy volume of order requests for supplies, medications and DME equipment.

• Provide education to families on proper use of medications, use of home equipment and treatment plans.

• Process Prior Authorizations for denied medications.

• Work with DME companies meet insurance requirements for home equipment by providing medical records as requested.

• Support teammates and co-workers.

• Maintain a professional and approachable demeaner with our patients, families and all co-workers.

KEY RESPONSIBILITIES  
• Collaborates in establishing the plan of care, coordinates and implements care delivery while anticipating patient care needs across the continuum.  
• Analyzes comprehensive information pertinent to the patient's care and management to determine nursing diagnosis.  
• Continually utilizes the nursing process to evaluate patient's progress towards goals and applies appropriate interventions to ensure effective outcomes.  
• Employs strategies to promote health and a safe and healthy environment.  
• The responsibilities listed are a general overview of the position and additional duties may be assigned.
TECHNICAL CAPABILITIES  
• Care Planning (Novice):
Demonstrates ability to anticipate resource needs, identify distinct tasks, set priorities, schedule activities, meet deadlines, and organize work within areas of direct responsibility. Competently handles multiple assignments often simultaneously by prioritizing work into manageable and measurable units. Ability to adapt to changes to patient care and area needs with minimal disruption and loss of productivity. Follows up to assure problems and issues are…