Patient Care Programs Coordinator - Surgical Specialties Clinics

## Patient Care Programs Coordinator - Surgical Specialties Clinics Apply:
Nashville, TN:
Full time:
Posted Today:
R-69505
** Discover Vanderbilt Health**:
With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated.

We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.
** Organization:
** Surgical Specialties Admin
*
* Job Summary:

** Coordinates and supports individual patients and families throughout point of care program(s) to ensure program goals are effectively executed with some guidance. Assures coordination of diagnostic evaluations, treatments, surgeries and follow-up appointments throughout the course of care/episode for a specific patient population..
** Position Hours
** Monday - Friday Days The  Patient Care Program Coordinator (PCPC) supports both the
** Colorectal Surgery
** and
** General Surgery
** service lines, serving as a key liaison between patients, providers, and care teams. This hybrid role requires a highly organized, self-motivated individual who can effectively manage complex patient care coordination needs while working both independently and collaboratively.  The ideal candidate is a high-performing individual with exceptional patient communication skills, the ability to build trust and provide compassionate support, and a proactive approach to problem-solving.

This position requires resourcefulness, sound judgment, and the ability to independently navigate barriers to care, coordinate services, and ensure a seamless patient experience into the surgical clinics.  
** Key

Qualifications:

*** Supports patient care coordination across both Colorectal Surgery and General Surgery practices.
* Functions effectively in a hybrid work environment.
* Demonstrates strong verbal and written communication skills with patients, families, and healthcare teams.
* Independently identifies and resolves issues impacting patient access, scheduling, referrals, and care coordination.
* Highly organized, adaptable, and able to manage multiple priorities in a fast-paced clinical setting.
* Resourceful and self-directed, with the ability to make informed decisions and escalate concerns when appropriate.
* Committed to delivering excellent patient service and supporting positive patient outcomes.

KEY RESPONSIBILITIES
• Partners with clinical care staff and providers to ensure all regulatory requirements are met to maintain patient care needs, program guidelines and/or required accreditation standards.
• Acts as a point of access for patients, referring providers and the Vanderbilt community.
• Develops both short and long term goals to ensure programs' success.
• Provides support to patient care team to market programs and streamline business models to allow for appropriate growth.
• Establishes contact with existing, newly diagnosed, potential, or referred patients by facilitating access to providers, educational materials and communication with care providers.
• The responsibilities listed are a general overview of the position and additional duties may be assigned. TECHNICAL CAPABILITIES
• Program Management (Intermediate):
Planning, organizing, and managing resources to bring about the successful completion of specific program goals and objectives.
• Process…